Billing

Discus and support Billing in XBoX Games and Apps to solve the problem; I just recently attempted to make a purchase on xbox live with no success. I thought maybe the bank was messing with the card and called them first,... Discussion in 'XBoX Games and Apps' started by Kane921982, Feb 24, 2016.

  1. Kane921982
    Kane921982 Guest

    Billing


    I just recently attempted to make a purchase on xbox live with no success. I thought maybe the bank was messing with the card and called them first, but they said everything looks good nothing should be stopping any transactions from going through. So
    I call Microsoft, and all I get is "i can send you follow up emails", thats
    [Mod Removed]
    . Im trying to spend money and yall have having billing issues and tell me im the only one with this type of problem, thats not a follow up with emal situationm its a lets get it handle now. I have learned my lesson, I have had nothing
    but issues with xbox, and not one problem with my PS4, oh im sorry just one issue, and they fixed it right away and hooked me up with free credits for my trouble. Im not looking for free
    [Mod Removed], I just want to be able to make my purchases without
    [Mod Removed] issues. get it together microsoft, you have people that are willing to spend money on you, and all you have to do is simple
    [Mod Removed].

    :)
     
    Kane921982, Feb 24, 2016
    #1
  2. Got a Xbox One should I keep it?

    You must super rich pal or living of your parents because where I come no one can afford to more then one console ,think of all the bills , you have to pay nowdays ,let me see their tv bill, house bill, often their mortgage or rent bill, tv license , water bill, gas bill, phone bill, internet bill, and now you want add gaming bill for the network on top of them and other thing Xbox one may hAve exclusives but you play previous games in the past on the Xbox or Xbox 360 you can't play them by disc mode only by buying them through dlc and same goes for ps4 for previous playstation consoles , at least wii u network is free and backward play for wii games but other are dlc, electric bill and maybe more bills to pay
     
    kwartiermeester, Feb 24, 2016
    #2
  3. Got a Xbox One should I keep it?

    work hard and know how to manage your money well.
     
    -ChaoticGood-1, Feb 24, 2016
    #3
  4. THEOWENKILLER Win User

    billing

    you have cancel the auto renew before you can remove any card.
  5. WPAK Win User

    Billing

    Hi there,

    using different regions then the one you actually live in is unsupported and can result in issues, like you are experiencing at the moment.

    The only thing you can try is to contact Xbox Support (via Phone or Microsoft Support Chat) via
    http://support.xbox.com/contact-us

    They might be able to assist, if the can't then I'm afraid you will have to wait at least 3 months before you can change it back again
  6. StefanNeubauer Win User

    billing

    1. sure you can get it cancelled: either by sign in on xbox.com, then click on "my account" and "disable automatic renewal" or let xbox support do this on phone

    2. no, im afraid once started gold is not transferable to a different profile
  7. AustinM71 Win User

    Billing

    hi guy's, thanks for the reply's this may of just answered my question, i am nearly sure i owe for a month's xbox live as i had only been paying monthly never even thought of that being my problem, so thanks :)
  8. Mistress Sara Win User

    Billing

    Hi there,

    First - check the card and see if the charges are pending or posted. If they are both pending, you can't do anything until the credit card company posts them. Reason why - pending charges can be removed within a day or two, as they are often 'hold' amounts
    until the charge clears in the system and get posted to your account.

    If post are posted amounts - be sure to check
    https://account.microsoft.com/
    > Payments and billings to check the order history to make sure they are 2 identical charges. It could be 2 different charges of the same amount but for 2 completely different items.

    If they are identical posted charges, you can go to https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund
    to submit a refund request.
Thema:

Billing

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