Billing/Refunds

Hi, i agree with the other who repond to you. Make sure you set a password on the xbox to prevent this in the future. My son did that a couple of times I set a password and I haven't had the issue again. The best way to communicate for me has been on xbox.com
support. Start a chat https://support.xbox.com/en-US/?xr=footnav I hope this helps😊 Good luck😊

The best way to reach Live Support would be here:
https://support.xbox.com/contact-us

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

Hello Ryan,

Being you created two threads with this issue I will be locking this one. We will answer and help you out on the first post.

Thanks,

Brad

Hi Felixx P,

Thank you for the quick response, I immediately responded to the emails from the refund advocates fully explaining my situation directly after they email me. It has now been 4-5 days and I have not heard any responses. I'm left to assume that Xbox will not
respond and I will be ignored. It is extremely frustrated because I've reached a dead end and Xbox will not help or assist me in any way.

That is why I came to this forum, I'm hopeful that through this forum I can be directed to a different avenue that can help me solve this issue because I don't think it's fair and I really just want to talk to someone that can assist me.

Ryan

Hey there Ryan thanks for keeping in touch.

Unfortunately as stated by fellow XBF Felix P we here on forums don't have the tools to look into any billing information. Also as stated by our

Microsoft Service Agreement:

Refund Policy. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds
will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does
not affect any statutory rights that may apply.

We'll be locking the thread as this has no further resolution and in an effort to prevent repetitive answers.
If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.