Billing question

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jill7(2), depending on your question you may ask right here on the forum so we can guide you, but depending on what is only Xbox support may help you, this is because they have visibility of your account and your data.

https://support.xbox.com/en-us/contact-us

This only takes back to the online support which was of no help. I need to speak to a live person about what is being charged to my account so I can understand what it is.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

If you're not seeing these charges in your purchase history, it means these charges are coming from another account. I recommend looking at all the accounts you use. On this link, you can check your purchase history.

https://account.microsoft.com/billing/orders

If you cannot locate the account, you will need to call your bank to cancel the charges and request a refund.

If you locate the account, this link contains instructions on how to request a refund and cancel your subscription.

https://support.xbox.com/en-us/help/subscriptio...

If your account is already suspended because of renewal you wont be able to redeem any kind of prepaid codes on it.

You can try contacting xbox live billing support through 1-800-4-MY-XBOX and see if there is a workaround but buying a monthly code will not help at all. Unless you make a new account to play with it on.

No clue dude, I have been looking for well over a week on just this. I don't think you can because Microsoft is a piece of shi*!!!