Billing problem

Discus and support Billing problem in XBoX on Consoles to solve the problem; I have been charged £39.99 for Microsoft xbox live without buying it or auto renewing it. How do I get it cancelled with my money back... Discussion in 'XBoX on Consoles' started by PumpkinCrab3924, Jan 26, 2018.

  1. PumpkinCrab3924
    PumpkinCrab3924 Guest

    Billing problem


    I have been charged £39.99 for Microsoft xbox live without buying it or auto renewing it. How do I get it cancelled with my money back

    :)
     
    PumpkinCrab3924, Jan 26, 2018
    #1
  2. HeCTiiC Legend
    HeCTiiC Legend Guest
    billing problem

    my billing info has been locked and i have no i idea how it was if a microsoft member reads this can they send my account a message on how to get to my billing info
     
    HeCTiiC Legend, Jan 26, 2018
    #2
  3. Sam Laibrise
    Sam Laibrise Guest
    billing problem

    Hello !

    I need help... So. I saw there is a special sale for xbox 360 games on xbox one right now, so i wanted to buy one (Battleblock theatre).

    I have 2 valid options for billing (visa, gift card), but everytime I try to buy it, it says i don't have valid options for buying the game...

    I don't understand, I can buy every xbox one game that I like, but I can't bu retro-game...

    Someone here to help me ?
     
    Sam Laibrise, Jan 26, 2018
    #3
  4. HAZMAT RADIO
    HAZMAT RADIO Guest

    Billing problem

    HAZMAT RADIO, Jan 26, 2018
    #4
  5. II Damo 420 II Win User

    billing problems

    nothing can be done there is no soloution to this , ive been at this problem for 24 hours now some people i know have had this problem for days and no fix still ................ its a problem there end not yours =( so dont expect to be online for some time
    , i tryed everything even called them up and got parred off with BS
  6. Miss Bijoux Win User

    billing problem

    Hey Sam!

    I'm sorry to hear about the issue. If you have a valid payment method on file (and you can double check on your
    Microsoft Commerce account), double check that your Xbox Live region matches your current physical location. If you aren't sure, you can always try running your account through our
    account migration tool to see.

    If everything appears to look good from what you can tell, you can try reaching out to your local
    phone/chat support teams and asking them to take a closer look at your account. We can't really dig too far into things because we are public facing. Hopefully they're able to help you out if
    my suggestions above don't do the trick.

    Good luck! :)

    --------------------------------------

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines
    and if you're a member of the Xbox Insider Program, check out the
    Xbox Insider Program Forums for help with Insider
    Program troubleshooting.
  7. LucasSkyFall Win User

    BILLING PROBLEM

    To sign via gift card, you need to have enough credit account in your account for next month's renewal. Even if you cancel the automatic renewal, on activation, it is necessary to have this credit of the following month, otherwise the signature is actually
    denied.
  8. PerryThePlaty93 Win User

    BILLING PROBLEM

    100%, you should reach out to customer support.
  9. {Parity} Win User

    BILLING PROBLEM

    If it is not an approved payment method for purchasing gamepass you will have to use an approved payment method. You can reach out to
    Xbox Support to see if they can help with that.
Thema:

Billing problem

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