Billing issue

Hi

I don't seem to be getting anywhere via online chat or telephone so thought I'd try here.

My issue is I've been being billed for Xbox live for over a year now for a gamer tag I no longer have.

Every few months I'm on online chat or telephone but online chat advisors say to call which I do but then the agent doesn't seem to either understand what I'm asking/telling them or say they can't do anything without the correct gamer tag.

I can no longer call as I am currently poorly with voice and ear issues (totally unrelated lol).

Please someone help me as I'm sick of an extra £5.99 going from my account for something I don't have.

Many thanks in advance

Sarah

:)

 

Billing Issue

If this is for the video game then please check your download history. On the console go to Settings>Accounts>Download History to find the content to download.

If it was for the TV show then give phone support a call to see if they can help. 1-800-469-9269 in North America

 

Billing issue

I have having a problem purchasing an item off the Xbox one live store. I want to purchase a £3.99 item but when I try and purchase it the error comes up 'something went wrong. Please give it another try. If this happens again, let us know by entering %1
at Xbox.com/errorhelp so we can investigate. I have been on the phone to my bank to check if everything was okay on my side and I've been reassured everything is okay, I have sufficient balance in my account so there should be no problem on that part, I've
triple checked all my card details and every thing is fine by there. I would try and remove my card and add it again but of course the card I'm using is the one that my xbox live subscription is connected to so I cannot remove it. I don't know what else to
try. what do you think is the problem?

Thank you,

Thomas

 

Billing issues have to be resolved by chat/phone support.xbox.com/contact-us. If you still have access to the MS account you can try logging into account.microsoft.com to cancel the subscription.

 

I don't have access to the account otherwise that's what I would've done. I'm getting nowhere with chat and phone hence why Im trying here. This is an ongoing 12 months+ issue of going back n forth n getting nowhere.

Thanks for replying tho.

 

Hey there Sarah -

I'm sorry to hear about the frustrations. Unfortunately, as bowski advised, the only people that can assist with billing issues are phone/chat support. We are public facing support so cannot help or dig too far into your account for security reasons. In
your case, I would suggest using phone support, or having someone assist you with phone support if needed. They will be in the best position to be able to help you out.

Apologies for any frustrations that this may cause.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider Program troubleshooting.