Billing issue

Discus and support Billing issue in XBoX on Consoles to solve the problem; hello my other account future drago wont let me purchase gold on it i have the money in the bank but it says it cant be used to make the purchase...... Discussion in 'XBoX on Consoles' started by xR Zylo, Apr 7, 2016.

  1. xR Zylo
    xR Zylo Guest

    Billing issue


    hello my other account future drago wont let me purchase gold on it i have the money in the bank but it says it cant be used to make the purchase... can anyone help?

    :)
     
    xR Zylo, Apr 7, 2016
    #1
  2. onyxishere
    onyxishere Guest
    Billing Issue

    If this is for the video game then please check your download history. On the console go to Settings>Accounts>Download History to find the content to download.

    If it was for the TV show then give phone support a call to see if they can help. 1-800-469-9269 in North America
     
    onyxishere, Apr 7, 2016
    #2
  3. Whaammy
    Whaammy Guest
    Billing issue

    I have having a problem purchasing an item off the Xbox one live store. I want to purchase a £3.99 item but when I try and purchase it the error comes up 'something went wrong. Please give it another try. If this happens again, let us know by entering %1
    at Xbox.com/errorhelp so we can investigate. I have been on the phone to my bank to check if everything was okay on my side and I've been reassured everything is okay, I have sufficient balance in my account so there should be no problem on that part, I've
    triple checked all my card details and every thing is fine by there. I would try and remove my card and add it again but of course the card I'm using is the one that my xbox live subscription is connected to so I cannot remove it. I don't know what else to
    try. what do you think is the problem?

    Thank you,

    Thomas
     
    Whaammy, Apr 7, 2016
    #3
  4. MeanMachine 47
    MeanMachine 47 Guest

    Billing issue

    Hi there. Could you post the exact error message with any error codes that you see. It could help other here to find a solution to your problem.

    Have you tried logging into account.microsoft.com and/or purchasing the subscription via xbox.com?
     
    MeanMachine 47, Apr 11, 2016
    #4
  5. StefanNeubauer Win User

    Billing Issues

    contact xbox Support so they can check whats going on, on the boards there is no one who can help you with billing related issues
  6. XS1CkSk1LLZX94 Win User

    billing issue

    As Denis said I would recommend contacting support to solve the problem
  7. brianpomerleau Win User

    Billing issue

    the 4 months of gold were bought with @ the time $35 paypal balance i should be getting no claims as of now since everything was paid off i talked to support the other night they redirected my issue to Tier 3 support the CS rep that refered me was by the
    name : Noah
  8. Riko Sakurauchi Win User

    billing issues

    i will have hi do that as soon as he gets his phone replaced i will have him give them a call
  9. Daft Badger Win User

    Billing issues

Thema:

Billing issue

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