Billing issue

Discus and support Billing issue in XBoX on Consoles to solve the problem; ive been having major issue with billin seems M$ has massive bugs in their system as of late i called them the other day >their entire network went... Discussion in 'XBoX on Consoles' started by brianpomerleau, Jan 15, 2014.

  1. Billing issue


    ive been having major issue with billin seems M$ has massive bugs in their system as of late i called them the other day >their entire network went down >reason i called i bought 3 months back in nov 1st 2013 then i tacked on another month yet i keep getting
    an email telling me my payment to paypal was declined for 1 month gold evidently i noticed the other day that somehow auto renew was re-enabled so i disabled it hoping that may have been the issue no dice !! added note my paypal shows no claims by billing@microsoft
    or anything along the lines of microsoft !!!

    Help please !!!

    :)
     
    brianpomerleau, Jan 15, 2014
    #1
  2. onyxishere
    onyxishere Guest
    Billing Issue

    If this is for the video game then please check your download history. On the console go to Settings>Accounts>Download History to find the content to download.

    If it was for the TV show then give phone support a call to see if they can help. 1-800-469-9269 in North America
     
    onyxishere, Jan 15, 2014
    #2
  3. Whaammy
    Whaammy Guest
    Billing issue

    I have having a problem purchasing an item off the Xbox one live store. I want to purchase a £3.99 item but when I try and purchase it the error comes up 'something went wrong. Please give it another try. If this happens again, let us know by entering %1
    at Xbox.com/errorhelp so we can investigate. I have been on the phone to my bank to check if everything was okay on my side and I've been reassured everything is okay, I have sufficient balance in my account so there should be no problem on that part, I've
    triple checked all my card details and every thing is fine by there. I would try and remove my card and add it again but of course the card I'm using is the one that my xbox live subscription is connected to so I cannot remove it. I don't know what else to
    try. what do you think is the problem?

    Thank you,

    Thomas
     
    Whaammy, Jan 15, 2014
    #3
  4. Billing issue

    the 4 months of gold were bought with @ the time $35 paypal balance i should be getting no claims as of now since everything was paid off i talked to support the other night they redirected my issue to Tier 3 support the CS rep that refered me was by the
    name : Noah
     
    brianpomerleau, Jan 15, 2014
    #4
  5. iNb4 Ownage
    iNb4 Ownage Guest
    Hello, you will just need to keep checking your email and Tier 3 Support will get in touch with you. There is nothing we can do for you on the forums, sorry.
     
    iNb4 Ownage, Jan 16, 2014
    #5
  6. hi, I'm Brazilian and I have a problem. I tried to sign 1 month live gold but was giving error, I was trying to buy and it still fails. modified several times the data of the credit card. But for every time the data changed or updated, I was billed in R
    $ 2.36 at the end of it ended up being at a loss of R $ 18.88 and could not in any way my live gold subscription. And now? stay with this injury? what you can do about it?
     
    MatthewsCosta, Oct 31, 2018
    #6
  7. StefanNeubauer Win User

    Billing Issues

    contact xbox Support so they can check whats going on, on the boards there is no one who can help you with billing related issues
  8. XS1CkSk1LLZX94 Win User

    billing issue

    As Denis said I would recommend contacting support to solve the problem
  9. brianpomerleau Win User

    Billing issue

    the 4 months of gold were bought with @ the time $35 paypal balance i should be getting no claims as of now since everything was paid off i talked to support the other night they redirected my issue to Tier 3 support the CS rep that refered me was by the
    name : Noah
  10. Riko Sakurauchi Win User

    billing issues

    i will have hi do that as soon as he gets his phone replaced i will have him give them a call
  11. Daft Badger Win User

    Billing issues

Thema:

Billing issue

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