Billing information

DuckOfWar2 · Apr 16, 2017

Hello Team,

I lived in France when I have first setup my Xbox live account and now I am living in the UK, I have changed my region to United Kingdom in the setting but I cannot change my billing information which is still setup to France and not UK.

I cannot buy games online because of that can you please help me ?

Thanks,

Regards,

Leo.

:)

Assassin-7DEB02B5-2491-480E-AD04-D5ABB494DD52 · Apr 16, 2017

Billing information

Please read the Terms of Service. You are required to maintain current billing information and it is your obligation to cancel auto renewal (now available via the xbox.com web service and previously only available via phone support). If you let your subscription
lapse and Microsoft attempted to bill you, Microsoft believes you are responsible for that charge if (1) you didn't previously cancel auto renewal and (2) by your own admission had insufficient funds available in the account tied to your XBL service. That's
like writing a check and then not having enough funds.

I'm not in agreement with Microsoft's Terms of Service per sey, but it is their Terms of Service you, myself and everyone else agreed to when you initially signed up or by virtue of using the service.

In the end, YOU must CALL XBL support. Borrow a friend's phone if you have to. There is no other way. If you simply don't wish to use XBL going forward; simply disappear. Never use your account again. If you attempt to do so in the future, don't be
surprised if Microsoft first requests you settle your outstanding balance first.

who am i?!?! · Apr 16, 2017

Billing information

Hi, How do i remove my number and name?.. Also i can't ring up as i am not allowed to use my house phone.. If, at the end of my subscription they cannot renew due to no funds in my account and they stop my xbox live, therefor i cannot owe them money?...

Mister Beep · Apr 20, 2017

Hey there!

You will want to migrate your account region using our Xbox Live Account Migration Tool if you haven't already. That will allow you to add billing information for that region.
Be sure to read over the information on that page before migrating!

Feel free to keep us posted.

Toxic Raven

Major Nelson lists the steps here.

majornelson.com/.../how-to-turn-off-xbox-live-account-auto-renewal

If that is not working try contacting support for your area.

http://support.xbox.com/

Mister Gwyther

Saveage: Glad to hear you got it settled! Happy gaming!

Assassin: You can only remove all payment methods if you do not have an active Gold subscription. If you wish to remove all payment methods, turn off auto renewal, let your account revert to Free, then remove your cards. At that time you can
add time via prepaid cards if you wish. Hope this helps, thanks!

who am i?!?!

I Think its a rip off that you have to call up which costs MORE money just to turn the automatic charge off.. I do not have an outstanding balance as i buy one month at a time for £5.99.. They can't charge me for not using there service. If i don't have
the funds for my next months XBL and they stop me from using it then i shouldn't be charged for the next month..I will not pay another £5.99 for something i will not use for more than a month and if they persist on charging me then i will just get another
account and use a different card...

ChiefJoboo

Please make sure you have migrated your account to the correct region here:
https://live.xbox.com/accountmigration

The xbox one region is separate from that region change up there and it should allow you to put your card on the console/website after that change is complete.

https://account.microsoft.com/billing/payments

Also, please make sure your browser is set for the correct country by clicking on your country on this page:

http://www.xbox.com/shell/changelocale

XBLRewards8

Hello Mr Doc1,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.

Billing information