billing information

Attention Needed
Please check your account information so we can make a deposit.

Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum
here.

<button>View your Microsoft billing information</button>



"here" url redirects me to the generic form where I have to magically figure out which topic the post goes under, so moving it to the correct sub forum is your problem.

:)

 

Billing information

Please read the Terms of Service. You are required to maintain current billing information and it is your obligation to cancel auto renewal (now available via the xbox.com web service and previously only available via phone support). If you let your subscription
lapse and Microsoft attempted to bill you, Microsoft believes you are responsible for that charge if (1) you didn't previously cancel auto renewal and (2) by your own admission had insufficient funds available in the account tied to your XBL service. That's
like writing a check and then not having enough funds.

I'm not in agreement with Microsoft's Terms of Service per sey, but it is their Terms of Service you, myself and everyone else agreed to when you initially signed up or by virtue of using the service.

In the end, YOU must CALL XBL support. Borrow a friend's phone if you have to. There is no other way. If you simply don't wish to use XBL going forward; simply disappear. Never use your account again. If you attempt to do so in the future, don't be
surprised if Microsoft first requests you settle your outstanding balance first.

 

Billing information

Hi, How do i remove my number and name?.. Also i can't ring up as i am not allowed to use my house phone.. If, at the end of my subscription they cannot renew due to no funds in my account and they stop my xbox live, therefor i cannot owe them money?...

 

Hello idothisforaiur,

After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.