Billing information stuck on US

Discus and support Billing information stuck on US in XBoX on Consoles to solve the problem; Hello. I just set up an xbox live account on my 360 for the first time. I'm trying to buy games but when entering my billing information, there's no... Discussion in 'XBoX on Consoles' started by BlushingFir239, Nov 12, 2017.

  1. BlushingFir239
    BlushingFir239 Guest

    Billing information stuck on US


    Hello. I just set up an xbox live account on my 360 for the first time. I'm trying to buy games but when entering my billing information, there's no option to change countries. I'm in Australia, but there's only an option to enter US specific details.

    :)
     
    BlushingFir239, Nov 12, 2017
    #1
  2. Assassin-7DEB02B5-2491-480E-AD04-D5ABB494DD52
    Assassin-7DEB02B5-2491-480E-AD04-D5ABB494DD52 Guest
    Billing information

    Please read the Terms of Service. You are required to maintain current billing information and it is your obligation to cancel auto renewal (now available via the xbox.com web service and previously only available via phone support). If you let your subscription
    lapse and Microsoft attempted to bill you, Microsoft believes you are responsible for that charge if (1) you didn't previously cancel auto renewal and (2) by your own admission had insufficient funds available in the account tied to your XBL service. That's
    like writing a check and then not having enough funds.

    I'm not in agreement with Microsoft's Terms of Service per sey, but it is their Terms of Service you, myself and everyone else agreed to when you initially signed up or by virtue of using the service.

    In the end, YOU must CALL XBL support. Borrow a friend's phone if you have to. There is no other way. If you simply don't wish to use XBL going forward; simply disappear. Never use your account again. If you attempt to do so in the future, don't be
    surprised if Microsoft first requests you settle your outstanding balance first.
     
    Assassin-7DEB02B5-2491-480E-AD04-D5ABB494DD52, Nov 12, 2017
    #2
  3. who am i?!?!
    who am i?!?! Guest
    Billing information

    Hi, How do i remove my number and name?.. Also i can't ring up as i am not allowed to use my house phone.. If, at the end of my subscription they cannot renew due to no funds in my account and they stop my xbox live, therefor i cannot owe them money?...
     
    who am i?!?!, Nov 12, 2017
    #3
  4. Toxic Raven Win User

    Billing information

  5. Mister Gwyther Win User

    Billing information

    Saveage: Glad to hear you got it settled! Happy gaming!

    Assassin: You can only remove all payment methods if you do not have an active Gold subscription. If you wish to remove all payment methods, turn off auto renewal, let your account revert to Free, then remove your cards. At that time you can
    add time via prepaid cards if you wish. Hope this helps, thanks!
  6. who am i?!?! Win User

    Billing information

    I Think its a rip off that you have to call up which costs MORE money just to turn the automatic charge off.. I do not have an outstanding balance as i buy one month at a time for £5.99.. They can't charge me for not using there service. If i don't have
    the funds for my next months XBL and they stop me from using it then i shouldn't be charged for the next month..I will not pay another £5.99 for something i will not use for more than a month and if they persist on charging me then i will just get another
    account and use a different card...
  7. ChiefJoboo Win User

    billing information

  8. XBLRewards8 Win User

    Billing Information

    Hello Mr Doc1,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
Thema:

Billing information stuck on US

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