billing information problem (i already talked with support)

Hi i have a serious problem with my billing information, on my xbox one everything is fine (at least today), but in the xbox 360 store (web or in the console) or even when i try to get a game from the official rc list, i get an error about my billing information,
something like:

we cannot recover your billing information, please try again later

i talked with support chat about this, and they tell me that maybe the internal billing information of my account is not ok but i must add a post here so i can get in touch with a moderator to investigate this issue.

Thanks

:)

 

i can't buy anything from the store (i already talked with support chat and twitter)

Hi i have a serious problem with my billing information, on my xbox one everything is fine, but in the xbox 360 store (web or in the console) or even when i try to get a game from the official rc list, i get an error about my billing information, something
like:

we cannot recover your billing information, please try again later

i talked with support chat and twitter support about this, and they tell me that maybe the internal billing information of my account is unrelated (between one and 360) and i must add a post here so i can get in touch with a moderator to investigate this
issue

Thanks

 

Problem with billing information

Hello, good day. I start this application because in the Rewards program it asks me to update my billing information, but everything is correct. So ask for help. Thanks in advance

 

Hi there,

I'm also sorry to inform you that the support person was incorrect in having you post in the forums about your issue. Forum Moderators don't have access to a user's personal account details.

Phone Support would be you're best option to getting this resolved as they have the authority/access to a user's account details.

If you're in the US/Canada you can call 800-469-9269. If you're outside the US/Canada you can go to
support.xbox.com/contact-us to request a call back.

I hope this helps.

 

i tried with twitter, still no luck, i really need to get in touch with a moderator u.u

 

Moderators only police the forums and are not employees of Microsoft. You would need to continue working with support as Mistress Sara stated.

 

Twitter doesn't handle billing issues

Only phone or chat support does

 

Twitter is public

To handle the private info necessary for account validation you need privacy like one to one chat or phone call