Billing information is correct and yet reward deposits are not going through

My billing information is correct and yet my rewards deposits are not going through. Have been informed to make a post here for the issue to be resolved.

:)

 

Xbox Live Rewards Not Depositing Because Billing Information Needs Updating

My deposits are not going through because my billing information needs "updating" but the information is correct.

 

Rewards deposits aren't going through.

My rewards deposits are not going through. I got a message that said to review my billing information and that if it was correct to post here for help. I reviewed it and everything is correct. I really want my rewards points. Oh, and I also ordered a custom
controller ftom the design lab and I haven't seen the 15,000 bonus points yet. Please help. Thank you.

 

Hello BrownSugar90,

We cannot complete a deposit due to your Rewards Account being registered to the Canadian region and your Microsoft Account being British. Since we cannot deposit CAD from your Canadian Rewards Account into your British Microsoft Account, which is only accepting
GBP, the deposit fails. This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
If your join by date still shows "???", and not a recent registration date, then your account has not yet been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old
account to your new one.