Billing information error

Discus and support Billing information error in XBoX Rewards & Social to solve the problem; Hi yall, I am getting an error message of my billing information not being up to date. I just corrected it and would like to be able to use my points.... Discussion in 'XBoX Rewards & Social' started by Moms Kitten, Dec 15, 2016.

  1. Moms Kitten
    Moms Kitten Guest

    Billing information error


    Hi yall, I am getting an error message of my billing information not being up to date. I just corrected it and would like to be able to use my points. thank you

    :)
     
    Moms Kitten, Dec 15, 2016
    #1
  2. Er Buggato
    Er Buggato Guest
    Billing Information Error

    I can't request a deposit because a message on MyRewards page keeps saying that my billing information is not correct but that's not true. Need help thanks
     
    Er Buggato, Dec 15, 2016
    #2
  3. Billing Information error

    another problem have now as Refusing my VISA & I have Bonus Xbox Live Gold Membership Code also reject as wrong Code
     
    Kassem Family, Dec 15, 2016
    #3
  4. Kassem Family Win User

    Billing Information error

    another problem have now as Refusing my VISA & I have Bonus Xbox Live Gold Membership Code also reject as wrong Code
  5. XBLRewards8 Win User

    Billing Information Error

    Hello Er Buggato,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is causing our system to incorrectly choose the billable account to deposit into, which is causing an error with the deposit. This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when
    this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. We apologize for the inconvenience.
  6. Smwutches Win User

    Billing Information error

  7. eG x Thee Elf Win User

    Xbox Billing information error

    Dcondon24,

    Since the expiration date isn't available in the dropdown, your best bet is going to be calling
    phone support so they can get that card added manually for you. Please let us know if you need any further assistance. Thank you,
  8. XBLRewards8 Win User

    Update Billing Information error

    Hello dflorc,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
    to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
Thema:

Billing information error

Loading...
  1. Billing information error - Similar Threads - Billing information error

  2. Billed but did not sign up for account

    in XBoX Accessibility
    Billed but did not sign up for account: I was charged $137.79 on my credit card this month but did not reactivate my account. I am requesting this to be refunded. The account username is Brakefield4 the email associated with this ***...
  3. why my recurring billing for my Minecraft Bedrock realm is not working and, every time I...

    in XBoX Games and Apps
    why my recurring billing for my Minecraft Bedrock realm is not working and, every time I...: Hi, this is the second time this happens. Last month my realm was "expired". This should not happen because recurring billing is activated. When I try to renew the realm, the renew button takes...
  4. Microsoft reset my xbox data and continues to bill me for gamepass with no way to cancel...

    in XBoX Accessibility
    Microsoft reset my xbox data and continues to bill me for gamepass with no way to cancel...: So for starters, I tried logging into my account one day and my account was reset, i had to make a new gamertag, account, and everything. I’ve tried everything to get it back but it seems that...
  5. I just checked my billing and still no reward in my inventory

    in XBoX Games and Apps
    I just checked my billing and still no reward in my inventory: Hi, I just redeemed my Minecraft fry helmet code and I didn’t get it in my inventory. So I checked the billing and saw that it went through. I have closed the app and checked if it was on my...
  6. Subscriptions & billing

    in XBoX Games and Apps
    Subscriptions & billing: I subscribed to a 13-month Value Pass and Microsoft only gave me 7 months. Why is there 6 months left after subscribing? 090c0b74-a35d-428e-aced-eff1a18e2c63
  7. Microsoft Ultimate billing on credit card

    in XBoX Accessibility
    Microsoft Ultimate billing on credit card: I have had a weekly Microsoft Ultimate billing on my credit card for the past 2 years now, despite the fact that my Microsoft account shows zero subscriptions and my credit card is not linked to...
  8. Why is my money gone from my billing balance on xbox?

    in XBoX on Windows
    Why is my money gone from my billing balance on xbox?: Yesterday night I was going to buy a pack from Warframe and once I checked my billing balance it says $3.15 dollars. 2 days ago I had exactly 28 dollars in my balance account. From the past 2...
  9. I do not have a personal account with Microsoft and I am being billed charges on my credit...

    in XBoX Accessibility
    I do not have a personal account with Microsoft and I am being billed charges on my credit...: Charges appear on my credit card and I don't know what they are for. How do I find out and srop them? Please define what Microsoft charges for? 9e0cbaea-56d2-4649-a364-eb7f85f2d794
  10. How to change country from United States in my billing information when trying to change...

    in XBoX Accessibility
    How to change country from United States in my billing information when trying to change...: This is actually so annoying, I am Canadian and I have never changed my country/region in my settings on both my Xbox account and my Microsoft account. So I have no idea why this problem is even...