Billing information error

Discus and support Billing information error in XBoX Rewards & Social to solve the problem; Hi yall, I am getting an error message of my billing information not being up to date. I just corrected it and would like to be able to use my points.... Discussion in 'XBoX Rewards & Social' started by Moms Kitten, Dec 15, 2016.

  1. Moms Kitten
    Moms Kitten Guest

    Billing information error


    Hi yall, I am getting an error message of my billing information not being up to date. I just corrected it and would like to be able to use my points. thank you

    :)
     
    Moms Kitten, Dec 15, 2016
    #1
  2. Er Buggato
    Er Buggato Guest
    Billing Information Error

    I can't request a deposit because a message on MyRewards page keeps saying that my billing information is not correct but that's not true. Need help thanks
     
    Er Buggato, Dec 15, 2016
    #2
  3. Billing Information error

    another problem have now as Refusing my VISA & I have Bonus Xbox Live Gold Membership Code also reject as wrong Code
     
    Kassem Family, Dec 15, 2016
    #3
  4. Kassem Family Win User

    Billing Information error

    another problem have now as Refusing my VISA & I have Bonus Xbox Live Gold Membership Code also reject as wrong Code
  5. XBLRewards8 Win User

    Billing Information Error

    Hello Er Buggato,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is causing our system to incorrectly choose the billable account to deposit into, which is causing an error with the deposit. This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when
    this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. We apologize for the inconvenience.
  6. Smwutches Win User

    Billing Information error

  7. eG x Thee Elf Win User

    Xbox Billing information error

    Dcondon24,

    Since the expiration date isn't available in the dropdown, your best bet is going to be calling
    phone support so they can get that card added manually for you. Please let us know if you need any further assistance. Thank you,
  8. XBLRewards8 Win User

    Update Billing Information error

    Hello dflorc,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
    to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
Thema:

Billing information error

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