Billing information correct and program says region unknown

Hi, my live rewards is asking me for billing information which is fully up to date and program says region unknown can please someone help.

Thanks

:)

 

Content Not Available In Your Region?

re-entered billing info previously, and it won't let me migrate my account....it says theres a problem completing the move right now....however it's already set to Canada, so that could be the reason

 

cant redeem code for gold subscription

Hey James! When you created your account did you select the UK as your region? If you did, by mistake, select the US you may need to create a new Gamertag for your correct region in order to enter valid billing information as region cannot be changed. You
can double check your region in your
billing information!

 

Hi Carnivore. Your Rewards locale is France. Your current Xbox Live locale is a region that the program is not available in so we won't be able to deposit to that account. To get a deposit, you'd need to switch your Xbox Live locale back to France. You can
do so at Sign in to your Microsoft account.