Billing info correct and still having issues

TW1ST3D PR1M3 · Nov 10, 2016

i had this problem for about a year it got sorted and now it's happening again I have had the same billing info for about 3 years now so can't see why it's happening please can someone tell me how to sort it or why it happing.

:)

Smwutches · Nov 10, 2016

25% off xbox live membership is not working

Check all of your account information. Make sure everything in your billing address is correct and any information for your card is correct. If you don't see any errors or are still having issues, you will need to call support and talk to billing.

Bruins4Life97 · Nov 10, 2016

error code 8c320008

im having this fusterating problem my billing info is correct im in massachusettes

XBLRewards8 · Nov 11, 2016

Hello TW1ST3D PR1M3,

As mentioned in your previous post at (https://forums.xbox.com/en-US/thread/C6BC046D-CAFF-473B-AD35-3C416A1FDD6C), the forced deposit we performed on your account was
only a temporary solution that we had developed while awaiting a more stable fix from our other team. There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the
primary billable account to deposit into for your Microsoft Account, and thus aborts the process. This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To
be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. Unfortunately, our manual
deposit method is no longer available to us, and can no longer perform that action. We apologize for the inconvenience.

XBLRewards8

Hello TW1ST3D PR1M3,

As mentioned in your previous post at (https://forums.xbox.com/en-US/thread/C6BC046D-CAFF-473B-AD35-3C416A1FDD6C), the forced deposit we performed on your account was
only a temporary solution that we had developed while awaiting a more stable fix from our other team. There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the
primary billable account to deposit into for your Microsoft Account, and thus aborts the process. This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To
be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. Unfortunately, our manual
deposit method is no longer available to us, and can no longer perform that action. We apologize for the inconvenience.

XBLRewards8

Hello Blue Palmetto,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.

CPTNRSK

Yes the billing info is correct. Still not working. Ill call them tomorrow. Thanks.

Kiesey

Please check your billing info at commerce.microsoft.com make sure all your account info is correct, if everything is correct and you still can't login please contact Xbox Support by phone

Mad Cow Dizease

Log in at https://billing.microsoft.com and verify that all of your billing info is correct and matches your CC info. If all is correct and you're still not able to purchase the points, contact
Xbox Support.

Billing info correct and still having issues