Billing glitch or fraud

Discus and support Billing glitch or fraud in XBoX Sales and Promo to solve the problem; Hello, I purchased vbucks for my son and now I have more than 30 charges for the same amount on my account. I have frozen and removed cards. I had to... Discussion in 'XBoX Sales and Promo' started by RisaRichardson, Jan 31, 2021.

  1. RisaRichardson
    RisaRichardson Guest

    Billing glitch or fraud


    Hello, I purchased vbucks for my son and now I have more than 30 charges for the same amount on my account. I have frozen and removed cards. I had to add a payment method for our subscription and sure enough there were additional charges for the same amount. I got an email saying I would hear from someone in 72 hours and I keep requesting refunds for the charges, but it seems like this is something Microsoft/Xbox would escalate. And no, my child isn't making unathorized purchases. The vbucks aren't even showing up in his account. How can I talk to someone from the elusive "refund team"?

    :)
     
    RisaRichardson, Jan 31, 2021
    #1
  2. Smwutches Win User

    account billing fraud

  3. ngocphi Win User

    Penalized for spending too much money!! FIX THIS!!

    Creditcard fraud lock is thru your credit card department fraud division

    Not thru the general banking

    Talk to a Xbox billing supervisor or tier 2 support. For billing locks
  4. Geth Win User

    Scam

    Its not a fraud.

    It's just a glitch in the system.

    A company like Microsoft can't afford the publicity of small scams.

    It would hurt there company.
  5. ngocphi Win User

    UA going on over 4 months still no resolution

    that just means you got a billing lock

    just update your payment info (they lock it duriung the fraud proccess)



    just reenter it or call support and ask billing to remove the billing lock
  6. ngocphi Win User

    How do I manage this error of "enter a valid credit card number"

    have you checked with the provider if fraud protection has been enabled?

    also is it a military base address? sometimes they don't go thru contact billing for further assistance :)

    (they only address it over the phone with billing issues)
Thema:

Billing glitch or fraud

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