Billing error

Discus and support Billing error in XBoX on Consoles to solve the problem; I have change the paying the subscription from monthly to annually since October 9th, 2016. My subscription should be renewed on October 9th, 2017.... Discussion in 'XBoX on Consoles' started by XiaoSun1990, Oct 21, 2016.

  1. XiaoSun1990
    XiaoSun1990 Guest

    Billing error


    I have change the paying the subscription from monthly to annually since October 9th, 2016. My subscription should be renewed on October 9th, 2017. However, microsoft surprisingly charges me for one more month on October 21st, 2016. It looks like that after
    I have paid for one more year, it continues charges me every month. That is unacceptable and annoys me. Please correct your mistake and return the money for the latest order. I am really disappointed about this. And here is my order history. The monetary unit
    is HK $.

    Billing error [​IMG]

    :)
     
    XiaoSun1990, Oct 21, 2016
    #1
  2. onyxishere
    onyxishere Guest
    Billing error

    If you live in North America you can call 1-800-469-9269
     
    onyxishere, Oct 21, 2016
    #2
  3. Defgunt
    Defgunt Guest
    Billing error

    Hi, I've received three emails (24/06, 28/06 & 01/07) telling me xbox live is unable to charge my credit card for a gold subscription and I need to update my payment information to avoid interruptions or reactivate my account. I also have an email from 14/06
    that explains renewal of my gold subscription was successfully renewed and expires 14/06/2015. I've checked my billing history and it shows a payment made for the same period. Can you please stop these emails saying I need to update my payment information?
    Thanks
     
    Defgunt, Oct 21, 2016
    #3
  4. VibroPlex Win User

    billing errors

    Have you checked all the info, payment acct + other is current, at
    http://commerce.microsoft.com     ?



    If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See
    http://tinyurl.com/XBLnumbers ...



    but a faster way to speak to a Billing Agent is to go to
    http://xbox.com     - sign in there if you can - then go to
    http://support.xbox.com/contact-us?xr=footnav#0:2:5



    Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.
  5. onyxishere Win User

    billing errors

    Sorry to hear that you're having issues changing your payment info. However, if you contact support they should be able to help you out here.

    support.xbox.com/contact-us
  6. URLORD OF CHAOS Win User

    Billed In Error

    First question: WHY? Why would you do a search for an available gamertag if you did not intend to truly OWN it when it was actually available? Second question involves the controller you used, more specifically: Does your left thumbstick move on its own?
    Because I know for a FACT that in order to make a purchase you must use it.
  7. Smwutches Win User

    Billing error

    For billing issues you will need to contact support. http://support.xbox.com/contact-us
  8. SH4D0WZ0MB1E Win User

    Billing error

    You would have to contact Microsoft support to help you out with this issue, as they are the only ones who can authorize refunds.

    support.xbox.com/.../contact-us
Thema:

Billing error

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