Billing and Transactions

Hi all,

I recently (about 2 hours ago) bought a 1 month Xbox live membership (unsure about the status of it) to play gta 5 online.

I was playing for maybe an hour and a half when I began to experience some problems with the 'permissions' of my Xbox Live account. I then researched a few things and it told me to make sure all my family setting were off, allowing me to play an 18+ explicit
content game. I have done so and yet I am still unable to play.

I have also noticed since then, because I looked at my Xbox Live account, that under Transactions, it looks as though I haven't bought anything, as well as when I go onto Subscriptions I have the option to buy an Xbox Live membership, should this be available
if I have just purchased one?

Any help or direction would be extremely appreciated

Thank you

:)

 

microsoft billing but not giving

Ok two things if the 2 dollars was 1dollar transactions that is validation transactions

If you check billing.microsoft.com does it show the purchase ?

If not then it didn't pass validation

You must register billing info matching your region

And enable online transactions and reoccurring charges

Also you can call support and they will work with you to work out billing issues

 

-= BILLED TWICE FOR 1 MONTH OF SERVICE=-

Hi prozak,

check these links:

www.xbox.com/.../billing

and

commerce.microsoft.com/PaymentHub

They should show your billings and other transactions.

Best of luck,

Joe

 

Please check commerce.microsoft.com to see if you paid for and purchased a Gold membership because right now you are showing as Silver.

If you believe that you have fully paid for a membership and have not received it you will need to contact phone support for more assistance. 1-800-469-9269

 

Thank You for your answer

It does say Xbox Live Gold on the commerce website, meaning that I have purchased and paid for a Gold membership so I may have to phone