Billing Address

Hi there Player! That shouldn't cause an issue. It sounds like the account you're trying to register has its region set to the USA. Is this a new account you're trying to create, or an old one? If you're trying to create a new account, you may want to
restart the process and make sure you do not set it to be a US account. If you're trying to update an old account, then you will need to contact support over the phone/chat to discuss changing the region.

(Also as a final note, you do not need to have a new account for your repaired console. You can just use the Download Profile option on the Sign In screen and download your own account!)

Hi kAlal00. Your Rewards locale and your Xbox Live locale does not match and this is causing deposits to fail. Your Rewards locale is US, and your Xbox Live locale is not. To change your Rewards locale to your current Xbox Live locale, you'll need to opt
out of the program, wait 48 hours, and re-enroll. Once you do so, reach out to us again and we'll recover your pending Credits.

Hello, first it's a pleasure to be able to help you today.
My name is Georges C. welcome to the community.

Hello , chat service was experiencing instabilities, but the xbox site status is already normalized.
What may be happening is the number of people being too high and having generated a queue.

When to your address, when the site goes: https://account.microsoft.com/billing/addresses

And click on adionar a new address, the fields comes with the option to add a phone, this does not appear to you?

It usually appears as in the image below and at the end gives you the option to set as primary for billing and delivery.

Thank you Georges. Here's the situation: already changed the billing and shipping address (few fields I've crossed for privacy purpose)



but my order has this silly address (to this day don't know from where microsoft took that information and already deleted it from my account) which was parsed when I made the purchase on my xbox:





and already received the confirmation email to that order, which means I was charged for the order. My account preferred shipping address has my phone number but on the order shipping details the only valid information is my email. And something tells me that no one will bother to get in touch with me. the postal service won't be able to ship the parcel and then what?

tank you

Contact support they are pros are adding military addresses

One side if you want cloud services or bc like 360 or older it won't work unless you get a us connection

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Akito

Where was your card issued?
And where do you want to purchase content? (Country)

I ask this because if your card is issued in a different country or on a unsupported country you can't use it to purchase content and the system is going to reject it.

If you live in a supported country and if your card matches with that country try the next:

Add first your billing address here:
https://account.microsoft.com/billing/addresses
Then add your card here:
https://account.microsoft.com/billing/payments

You can double check the supported regions here:
https://www.xbox.com/regions