Billing Account locked

Discus and support Billing Account locked in XBoX on Consoles to solve the problem; My Xbox LIVE billing account is locked and I don't know why. If you know what happened thanks. 7ab35903-5657-4ae9-8b58-0be77c30e396 Discussion in 'XBoX on Consoles' started by BushyFern77059, Mar 11, 2018.

  1. BushyFern77059
    BushyFern77059 Guest

    Billing Account locked


    My Xbox LIVE billing account is locked and I don't know why. If you know what happened thanks.

    :)
     
    BushyFern77059, Mar 11, 2018
    #1
  2. Nugs of Karma
    Nugs of Karma Guest
    Billing account locked?

    Xbox LIVE billing account has been locked from making purchases........this does not appear if an account under 18 tries to purchase something. They can purchase points unless a parental account had the permissions blocked (even then it would have to be
    a console passcode to block this) Child accounts can make purchases, it happens routinely and most of the time the parent's pocket suffers. If he is a secondary account holder on a family pack subscription, it wouldn't even allow him to have a card on his
    account, only Primary account holder in a family pack may have a card on their account.

    ____@DrPepper

    If your console is telling you "Xbox LIVE billing account has been locked from making purchases", you can go to billing.microsoft.com, sign in, and see what may be going on. You will still have to call billing support to get them to unlock the account. 18004MYXBOX
    then press 1, and press 1 again during the prompts. This will connect you with billing.
     
    Nugs of Karma, Mar 11, 2018
    #2
  3. maxen
    maxen Guest
    maxen, Mar 11, 2018
    #3
  4. WPAK
    WPAK Guest

    Billing Account locked

    Hi there,

    be sure to check http://account.microsoft.com and double check payment and subscription information for any issues and update where needed.

    If that didn't fix anything then it's best for any billing related questions or issues to contact official Xbox Support via Phone or Microsoft Support Chat.

    They should be able to do a more in-depth check into the account and what may have caused this.

    To contact Xbox Support use Contact Us | Xbox Support

    Let us know the results
     
    WPAK, Mar 11, 2018
    #4
  5. DigitalAssassin Win User

    Account Billing is Locked

    Hi there, with a billing issue like this it's best to contact Xbox phone support as they are the only ones who can help with this issue:
    support.xbox.com/contact-us
  6. Daft Badger Win User

    Billing Account Locked

    You would need to phone support for your region as they are the only ones who can deal with billing issues
  7. maxen Win User

    Billing Account Locked

  8. HyruleBalverine Win User

    Billing account locked?

    Are you part of a family gold pack or under 18? Those can cause issues with trying to make purchases.
  9. WPAK Win User

    Billing Account locked

    Hi there,

    be sure to check http://account.microsoft.com and double check payment and subscription information for any issues and update where needed.

    If that didn't fix anything then it's best for any billing related questions or issues to contact official Xbox Support via Phone or Microsoft Support Chat.

    They should be able to do a more in-depth check into the account and what may have caused this.

    To contact Xbox Support use http://support.xbox.com/contact-us

    Let us know the results
Thema:

Billing Account locked

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