Billed twice for Xbox Live

Discus and support Billed twice for Xbox Live in XBoX on Consoles to solve the problem; Hello, I recently was billed twice for Xbox Live for 1 month. on 1/29/18. I havent even used the xbox live. Is there a way to get a refund? Please... Discussion in 'XBoX on Consoles' started by OneKingspecs, Jan 31, 2018.

  1. OneKingspecs
    OneKingspecs Guest

    Billed twice for Xbox Live


    Hello,

    I recently was billed twice for Xbox Live for 1 month. on 1/29/18. I havent even used the xbox live. Is there a way to get a refund? Please help

    :)
     
    OneKingspecs, Jan 31, 2018
    #1
  2. WitlessDust7
    WitlessDust7 Guest
    Charged Twice

    Hi, I was charged twice for a yearly subscription to Xbox live for 59.99+tax in the same day. I cancelled my subscription for Xbox live and should be getting a refund. After doing so I don't have Xbox live but am being billed for having it. Due to being
    charged twice only one of them will come off my bank statement. How can I cancel my subscriptions and get a full refund and purchase xbox live once and be billed properly for one payment?
     
    WitlessDust7, Jan 31, 2018
    #2
  3. Lucascamelier
    Lucascamelier Guest
    Duplicate payment

     
    Lucascamelier, Jan 31, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Billed twice for Xbox Live

    You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Jan 31, 2018
    #4
  5. XBF-JoannaDark Win User

    Billed twice for Xbox live

    Hi, brianblevins1,

    I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. You mentioned that you were possibly charged twice for Xbox Live? I am more than happy to help and see if you were charged twice. I will send a private message to you as there is some information, I need That I want to make sure we keep confidential for your safety. Please check your private message and the info that I need to check on our end for this duplicate transaction. Also, could you click on this link to view your Microsoft Store order history, verify your order history, and tell me if you see the duplicate charge? In addition to checking your order history, check your Services & subscriptions , and this link will take you to your subscriptions and look for your Xbox Live membership and when it expired, and the last time your payment instrument was charged.
  6. Smwutches Win User

    Billed twice for Xbox Live

    You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  7. XBF-JoannaDark Win User

    Billed twice for Xbox live

    Hi, MetaheadBB6,

    I am happy to hear that your issue has resolve itself. You have a wonderful day and Happy gaming!
  8. MetaheadBB6 Win User

    Billed twice for Xbox live

    My issue has been resolved. Apparently my bank was having maintenance ran on the app. Which in turn caused some accounts to show multiple charges . There is only one charge now . Thanks for reaching out . Appreciate it .
  9. Smwutches Win User

    Bought Xbox Live gold twice and billed twice.

    You would need to contact support and speak to billing. http://support.xbox.com/contact-us
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Billed twice for Xbox Live

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