Billed twice for Xbox Live and cannot reach any Live Agents

Oakdog power · Jan 13, 2018

Having purchased Xbox Live at Christmas, I received no confirmation receipt to say that the purchase was successful, so I tried again. After the second time, Xbox Live was working again on my Xbox One. It transpires that both purchases went through and I
have been billed twice. I have tried several times to contact a Live Agent via Support, and am left on waiting indefinitely for an Agent to pick-up (despite no others Users waiting in the queue). Any suggestions, as I need to be reimbursed for one of these
purchases?

:)

WitlessDust7 · Jan 13, 2018

Charged Twice

Hi, I was charged twice for a yearly subscription to Xbox live for 59.99+tax in the same day. I cancelled my subscription for Xbox live and should be getting a refund. After doing so I don't have Xbox live but am being billed for having it. Due to being
charged twice only one of them will come off my bank statement. How can I cancel my subscriptions and get a full refund and purchase xbox live once and be billed properly for one payment?

Smwutches · Jan 13, 2018

Billed twice for Xbox Live

You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches · Jan 13, 2018

For billing assistance, you will have to contact support directly. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

For billing assistance, you will have to contact support directly. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Lucas Lauer

Hello, Matimba. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Please confirm with your bank or credit card company that you really got charged twice and that on your order history only one payment is showing:

https://account.microsoft.com/billing/orders

If you really got charged twice and got only one month added to your Xbox Live Gold subscription, please try to contact support but requesting to chat with a live agent instead of a callback.

If the option to chat with a live agent does not appear to you, please keep changing topics/categories until it does.

Feel free to ask back any questions and let me know how it goes.

ngocphi

Anything regarding billing you must either call or goto
https://billing.microsoft.com

A chat agent cannot answer anything about billing

Only live or hardware

And no they cannot see downloads because 1 they would need to ask verification questions which is not allowed on live chat to open up your account

XBF-JoannaDark

Hi, brianblevins1,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. You mentioned that you were possibly charged twice for Xbox Live? I am more than happy to help and see if you were charged twice. I will send a private message to you as there is some information, I need That I want to make sure we keep confidential for your safety. Please check your private message and the info that I need to check on our end for this duplicate transaction. Also, could you click on this link to view your Microsoft Store order history, verify your order history, and tell me if you see the duplicate charge? In addition to checking your order history, check your Services & subscriptions , and this link will take you to your subscriptions and look for your Xbox Live membership and when it expired, and the last time your payment instrument was charged.

Smwutches

You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Billed twice for Xbox Live and cannot reach any Live Agents