Billed twice for the same game ?

ARICKGRIM14Z · Dec 23, 2017

Hi,

I bought Assassin's Creed Origins yesterday. I wanted to buy the Gold Edition of the game from the start but I made a mistake and bought the Standard Edition. When I realized it, I've returned to the store anb bought the Gold Edition.

I was thinking the system will do the math and at the end I would be charge only for the Gold Edition, but it's not the case.

So now I have the Gold edition but I have paid twice the standard Edition....

Please help

P.S.: Sorry for my english

Thank you,

Nicolas

:)

WhitePony661 · Dec 23, 2017

Billed twice for the same game

I have just had tbe exact same thing!? So annoyed will be calling them tomorrow! Charged me twice for Skate 3 and said I am blocked from buying things? -.- This is annoying as I have been charged twice and still haven't got the game -.- hope this gets fixed.

HazedCube · Dec 23, 2017

Billed twice for the same game

I would honestly suggest trying to phone up Xbox Support using the numbers above. I checked my bank this morning and they have refunded me the correct amount so it's all good on my part. They did a good job and I'm happy that I got my money back. Anyone
with this issue I would suggest phoning them up and hope you can get through.

Personally, In the future I will just buy my games from the 360 Live Market.

Smwutches · Dec 23, 2017

You would need to contact support so they can refund you for the standard game. Contact Us | Xbox Support

Allnighter101

i just bought the DLC for call of duty advance warfare which is 14.99 and it said i was block from purchases but i still got charge the 14.99.

Pun1sher7313

I was trying to buy the destiny Dlc and it didn't accept my card at first but when I checked my checking account after the second time I entered my card $21 were taken out and the DLC was only $19.99 which was taken out from the second time I entered my
card

Smwutches

You would need to contact support so they can refund you for the standard game. http://support.xbox.com/contact-us

HazedCube

No sure exactly why this is happening. I managed to get connected to Xbox Support and the guy said that I have incorrectly been billed twice for Skate 3, so I will get a refund. This is after I gave him my Xbox Gamertag, and he stated that this does not
normally happen, as this is probably an error in the billing service. He said I should be refunded the money soon. If I was you, I would try and get through to them as this seems to be the most simple way to get your refund for the game. I am just waiting
to get my money back now.

onyxishere

Sorry to hear it. You'll need to contact phone support for more assistance with this as only they can help with billing issues.

020 7365 9792 or 0800 587 1102

Billed twice for the same game ?