Billed for V Bucks, yet we aren't making the purchases.

I have changed the PIN number required to make a purchase, I will also change the password.

Thank you Kyle

Someone with access to the account must be making these purchases, have you tried changing your account's password?

Since we cannot access account details, I'd recommend getting in touch with Xbox Support for further advice: https://support.xbox.com/contact-us

Please reach back if you have further questions.

Thanks,
Kyle

Hi Alex. My name is Kyle and I'm an independent advisor.

Do these purchases show in your Xbox account's order history?

Check here: https://account.microsoft.com/billing/orders/

Thanks,
Kyle

No problem Alex! Thank you for allowing me to assist you today, don't hesitate to get back in touch if you need any more help.

Thanks,
Kyle

Hi Kyle

Yes, they do:





Also, It appears that I have reached my limit on refund requests:





Thanks