Billed for new game....did not buy or order

Discus and support Billed for new game....did not buy or order in XBoX Games and Apps to solve the problem; As implied in the title, I received an email a few days ago that confirmed my purchase of the game "Battle High 2 A+". I have never heard of this game... Discussion in 'XBoX Games and Apps' started by STINKFIST888, Dec 25, 2015.

  1. STINKFIST888
    STINKFIST888 Guest

    Billed for new game....did not buy or order


    As implied in the title, I received an email a few days ago that confirmed my purchase of the game "Battle High 2 A+". I have never heard of this game and definitely did not order this. There is no other person that has access to my xbox. My credit card
    has been billed and the game now appears as ready to download. I tried looking around on the Microsoft site, but my order history does not include this game (or any games that actually purchased). I also couldn't find a contact email to send seek assistance
    on this (the website just kept directing me to FAQs and this forum - the chat also is not working for me). Something seems amiss and I have some concerns over Microsoft having this type of access to my credit card.

    Questions:

    1) Who do I contact to get this resolved?

    2) Why is Microsoft's website so poor? There are a handful of companies that I would expect to have amazing sites and Microsoft would be one of those (/s, no need to answer this question)

    Thanks

    :)
     
    STINKFIST888, Dec 25, 2015
    #1
  2. LowKeyTYBStacks
    LowKeyTYBStacks Guest
    MICROSOFT *XBOX LIVE (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***) Cc:

    I have been billed multiple times please I need answers I also have been billed for 16 times for games that I did not order
     
    LowKeyTYBStacks, Dec 25, 2015
    #2
  3. NsTy AMD
    NsTy AMD Guest
    Billing?

    If I buy 4000 microsoft points for COD Elite. Will I be billed now or at the end of the month when I get billed for monthly Xbox Live.?
     
    NsTy AMD, Dec 25, 2015
    #3
  4. onyxishere
    onyxishere Guest

    Billed for new game....did not buy or order

    Sorry to hear this happened. If you live in North America call 1-800-469-9269 to reach phone support to get this resolved.
     
    onyxishere, Dec 26, 2015
    #4
  5. onyxishere Win User

    Billed for new game....did not buy or order

    Sorry to hear this happened. If you live in North America call 1-800-469-9269 to reach phone support to get this resolved.
  6. MateusFontana Win User

    Where is my product key?

  7. DanMen334 Win User

    Refund Request Denied

  8. Nathan Roberts (SN) Win User

    I’ve brought a game but how do I get the code to put on my Xbox

    Hey there, Nicki Coleman1

    Welcome to the Microsoft Community.

    Please can you go to the orders page here: Microsoft account | Order history

    Do you see the game on the page?

    How did you buy the game? Did you use the buy as gift option?

    Nathan
  9. Webbj80 Win User

    GTA Whale Shark Card not showing up

    Log in to Microsoft from here: I did this yesterday and got my refund

    https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders
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Billed for new game....did not buy or order

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