Billed 3 times

Discus and support Billed 3 times in XBoX on Consoles to solve the problem; Hi, I purchased xbox live gold but it didnt seem to work so I tried a few times and now I have been billed for 3 of them when I only wanted 1. How do... Discussion in 'XBoX on Consoles' started by SuphaflyUK, Dec 24, 2017.

  1. SuphaflyUK
    SuphaflyUK Guest

    Billed 3 times


    Hi,

    I purchased xbox live gold but it didnt seem to work so I tried a few times and now I have been billed for 3 of them when I only wanted 1. How do I go about getting a refund?

    Many thanks.

    :)
     
    SuphaflyUK, Dec 24, 2017
    #1
  2. Deathstroke xD
    Deathstroke xD Guest
    Free 3 month subscription to Xbox live?

    You can add the 3 months to your account. The next time your service is to be billed, those 3 months will be used instead and after the 3 months you will be billed for your normal service.

    This is according to what I've done.
     
    Deathstroke xD, Dec 24, 2017
    #2
  3. BrattyJenn2484
    BrattyJenn2484 Guest
    Was Billed Many times for a month of Premium

    I was billed 3 times for the upgrade to Premium and have tried contacting support to never get an answer
     
    BrattyJenn2484, Dec 24, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Billed 3 times

    You would need to contact suppprt and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Dec 24, 2017
    #4
  5. Smwutches Win User

    Billed 3 times

    You would need to contact suppprt and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. Dérek Augusto Win User

    I've been billed 3 times for MW2

    I explained your exact situation, Gary.

    I will resend the explanation, which is exactly the answer to your last message.

    "The other one that does not appear in the history, it is AUTOMATICALLY reversed in your account within a few days."

    That is, charges that do not appear in the history, are AUTOMATICALLY reversed, friend.
  7. Dérek Augusto Win User

    I've been billed 3 times for MW2

    Hello!

    My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

    gary, as you accessed the community, our service will be done here, friend.

    By your report, you made more than 1 purchase of different products.

    To try to solve this, see how many purchases appear in your history.

    https://account.microsoft.com/billing/orders/

    See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

    Open it, and see what is in the Status. If it is completed, or another word

    It will probably appear 2. A buy of 106 and the seungda of 74.

    Just cancel ONE of the two ok, and ask for a refund.

    The other one that does not appear in the history, it is AUTOMATICALLY reversed in your account within a few days.

    I remain at your disposal if you have any further questions.
  8. GaryF31 Win User

    I've been billed 3 times for MW2

    Thank you for that information! I requested a refund for the earlier I have another problem. One of the charges isn't showing up for me on charges in microsoft but did come out of my checking account.

    Only one of these charges shows on my Microsoft purchase account but as you can see it came out of my checking account via PayPal twice.


    [​IMG]
  9. GaryF31 Win User

    I've been billed 3 times for MW2

    I can provide the transaction numbers for these if that helps.
Thema:

Billed 3 times

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