Big issue with the division purchase.

I bought the division and season pass when it first launched I game share with my wife. Today we decided to give the new underground dlc a shot. Everything was fine on my Xbox but on my wife's it said I needed to purchase it. So I figured maybe there is
an issue with the season pass being shared so I purchased it. (so now that is 2 season passes.) Well now on my Xbox it is saying I need to purchase the dlc....what the heck is going on? If the original season pass was supposed to work on both xboxs I want
a refund for one of them. But now why with two season passes purchased is it telling me I need to purchase again. And no if I go the store it doesn't say install. Please help.

:)

 

Days Without Resolution - The Division Gold Edition

I've been trying for days to resolve a gifting issue. I bought myself and a friend The Division Gold Edition, and while my purchase went through, the gift did not. I've literally talked to 12 people at MS to fix the issue with their store, and have had no
luck resolving this. I want to purchase for my friend, The Division Gold Edition, at the $30 I bought it for, not $89.99.

I'm at my wits end with this, and was directed here. Agents....I need your help.

 

The Division purchase digitally

I bought The Division digitally, and the game will start up fine but it doesn't load/render completely making it impossible to play.. What do I do? I tried to delete and reinstall already and recovering my profile as well as power cycling the Xbox one. Help
please?

 

There were release notes for the Division DLC about issues installing it on XBox. See this post.

twitter.com/.../747737810313089024. If that doesn't work, try contacting the division support on Twitter. They are usually very responsive.

All this being said, you probably can't get a refund, per the terms of service when you bought it.