Big issue with the division purchase.

Discus and support Big issue with the division purchase. in XBoX Games and Apps to solve the problem; I bought the division and season pass when it first launched I game share with my wife. Today we decided to give the new underground dlc a shot.... Discussion in 'XBoX Games and Apps' started by kurtiskrohn, Jun 30, 2016.

  1. kurtiskrohn
    kurtiskrohn Guest

    Big issue with the division purchase.


    I bought the division and season pass when it first launched I game share with my wife. Today we decided to give the new underground dlc a shot. Everything was fine on my Xbox but on my wife's it said I needed to purchase it. So I figured maybe there is
    an issue with the season pass being shared so I purchased it. (so now that is 2 season passes.) Well now on my Xbox it is saying I need to purchase the dlc....what the heck is going on? If the original season pass was supposed to work on both xboxs I want
    a refund for one of them. But now why with two season passes purchased is it telling me I need to purchase again. And no if I go the store it doesn't say install. Please help.

    :)
     
    kurtiskrohn, Jun 30, 2016
    #1
  2. DADxGOTxGAME
    DADxGOTxGAME Guest
    Days Without Resolution - The Division Gold Edition

    I've been trying for days to resolve a gifting issue. I bought myself and a friend The Division Gold Edition, and while my purchase went through, the gift did not. I've literally talked to 12 people at MS to fix the issue with their store, and have had no
    luck resolving this. I want to purchase for my friend, The Division Gold Edition, at the $30 I bought it for, not $89.99.

    I'm at my wits end with this, and was directed here. Agents....I need your help.
     
    DADxGOTxGAME, Jun 30, 2016
    #2
  3. JayBackk
    JayBackk Guest
    The Division purchase digitally

    I bought The Division digitally, and the game will start up fine but it doesn't load/render completely making it impossible to play.. What do I do? I tried to delete and reinstall already and recovering my profile as well as power cycling the Xbox one. Help
    please?
     
    JayBackk, Jun 30, 2016
    #3
  4. JeremySBrown
    JeremySBrown Guest

    Big issue with the division purchase.

    There were release notes for the Division DLC about issues installing it on XBox. See this post.

    twitter.com/.../747737810313089024    . If that doesn't work, try contacting the division support on Twitter. They are usually very responsive.

    All this being said, you probably can't get a refund, per the terms of service when you bought it.
     
    JeremySBrown, Jul 1, 2016
    #4
  5. JeremySBrown Win User

    Big issue with the division purchase.

    There were release notes for the Division DLC about issues installing it on XBox. See this post.

    twitter.com/.../747737810313089024    . If that doesn't work, try contacting the division support on Twitter. They are usually very responsive.

    All this being said, you probably can't get a refund, per the terms of service when you bought it.
  6. davemcfly85 Win User

    A big issue with purchase system for Latvia.

    Daft is sadly correct your country is not a supported country so you will always run into trouble buying anything that is region locked and well as redeeming Live membership cards as they are region locked as well (a german card will only work on a german
    region account etc).
  7. Daft Badger Win User

    A big issue with purchase system for Latvia.

    Latvia isn't an Xbox live supported country so you will run into problems.

    Not much you can do i'm afraid.
  8. XBF Meryem R Win User

    Minecraft big issue : my purchases

    Hello, regarding your explanation it seems that when you were making the purchases you were actually signed in with your brother's account instead of yours, or that the option buy as gifts was selected when you were making the transactions.
  9. UneasyJmitchell Win User

    What if bf4 had a zombies game type

    Yeah, the Division, seems cool, big open world and parties against others in MP, but the downer is its 3rd person.
Thema:

Big issue with the division purchase.

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