Bg3 save game deleted

You can request a refund HERE if you meet the criteria.

If you've had the game more than 14 days or played over 2 hours then it's unlikely you'll get a refund.

No you cannot

The game must be in the MS store and be part of playAywhere. A game's product page will tell you what it supports. BG3 supports neither

https://www.xbox.com/en-US/games/xbox-play-anywhere

Microsoft is not responsible for fixing the bug in their game, nor do they have the ability to do so

You can find all current information on this bug at the following link

https://answers.microsoft.com/en-us/xbox/forum/all/game-release-known-issues-for-january-2024/b1ac114c-7799-4946-b8f8-1c50ad5926d5

Hi, Grace! Thank you for the update.

Out of the games you tried earlier, is BG3 the only game that is still not working after the reset you did? If that's the case, it's likely this is an issue with the game itself and not with your console.

I'll be looking forward to your reply.
Best regards.

Try signing out and back into your account that fixed my issue