Bf3 vanished from my account

mondkopffff · Oct 7, 2017

i had to reset factory my console this morning and when i tried to begin the download of Battlefield 3 there was nothing. It simply vanished from my account. I cant even access it through the store either. It says i have to pay 19.99 for it even though i
played it a lot and redeemed it properly. Xbox Support Customer Service on Twitter seems to completely ignore me. Hopefully, a kind soul could help me on this one... i pay for this subscription and the least i would like to have is a decent treatment. Very
frustrating.

:)

Maffrothunda821 · Oct 7, 2017

I have not received any rewards or points over the last few years?

I have screen shots of everything and haven't received any points from any of my purchases its like everything vanished from my account.

Terrin_marine · Oct 7, 2017

Home Console Issues

not really which game the account came on other then remove the accounts one by one until It vanish's then readd the account

Castellus Zemi · Oct 7, 2017

If you are on Xbox one, go to your settings, under account select remove account then select to remove your account. (Make sure you know your email and password before doing this).

Once you have done this open your guild menu, scroll down to the settings gear icon, scroll over, DO NOT click all settings instead scroll down and select restart console. (Its very important to restart your console this way. If
you press the power button on the front of your console, it will only but your Xbox into a sleep mode and not do a full reboot).

Once your console has rebooted go ahead and add back the account to the console and your game should be there ready to download.

Hope this helps, Happy Gaming!!!

mondkopffff · Nov 2, 2018

If you are on Xbox one, go to your settings, under account select remove account then select to remove your account. (Make sure you know your email and password before doing this).

Once you have done this open your guild menu, scroll down to the settings gear icon, scroll over, DO NOT click all settings instead scroll down and select restart console. (Its very important to restart your console this way. If
you press the power button on the front of your console, it will only but your Xbox into a sleep mode and not do a full reboot).

Once your console has rebooted go ahead and add back the account to the console and your game should be there ready to download.

Hope this helps, Happy Gaming!!!
Click to expand...

Tried it but no success. I'll try to reach support on monday. Thank you a lot.

mondkopffff

If you are on Xbox one, go to your settings, under account select remove account then select to remove your account. (Make sure you know your email and password before doing this).

Once you have done this open your guild menu, scroll down to the settings gear icon, scroll over, DO NOT click all settings instead scroll down and select restart console. (Its very important to restart your console this way. If
you press the power button on the front of your console, it will only but your Xbox into a sleep mode and not do a full reboot).

Once your console has rebooted go ahead and add back the account to the console and your game should be there ready to download.

Hope this helps, Happy Gaming!!!

Tried it but no success. I'll try to reach support on monday. Thank you a lot.

Castellus Zemi

If you are on Xbox one, go to your settings, under account select remove account then select to remove your account. (Make sure you know your email and password before doing this).

Once you have done this open your guild menu, scroll down to the settings gear icon, scroll over, DO NOT click all settings instead scroll down and select restart console. (Its very important to restart your console this way. If
you press the power button on the front of your console, it will only but your Xbox into a sleep mode and not do a full reboot).

Once your console has rebooted go ahead and add back the account to the console and your game should be there ready to download.

Hope this helps, Happy Gaming!!!

Fatalshock8912

Agreed. I've never been so happy to see £500 vanish from my bank account.

JosefLBohorquez

Please note that here in the public forums no one Microsoft agent or Mojang support can assist you with this process / tell your the specific email / modify or share account details due to privacy and security policies

If you have important proof of ownership for that account (emails, important screenshots, etc)

You can try opening a 1:1 chat with Microsoft support and explain them the situation

If you're not able to prove your ownership, sadly you may need to purchase the game again

GregorySB

I see, I though this was the support page. Funny thing, I click on the link and end up on these forums again. Do the support team verify problems here or only through chat? But thanks for the help anyways.

Bf3 vanished from my account