Better Together, purchases and family accounts

Discus and support Better Together, purchases and family accounts in XBoX Games and Apps to solve the problem; My kids and I have been playing Minecraft Xbox One Edition for a while, and I have purchased many skins, packs, maps, etc.. Since I'm the parent, I... Discussion in 'XBoX Games and Apps' started by SandmanLG, Sep 24, 2017.

  1. SandmanLG
    SandmanLG Guest

    Better Together, purchases and family accounts


    My kids and I have been playing Minecraft Xbox One Edition for a while, and I have purchased many skins, packs, maps, etc.. Since I'm the parent, I purchased these under my Xbox Live account, and my kids were able to use them without any problems, as they
    were set up as family accounts under mine.

    With the new "Better Together", I can download/use the available skins/maps/packs with my account, but for both my kids they only have the option to purchase them. It's like this game has no concept of child/family accounts. Is there a way to fix this? There's
    no way I'm spending the $ 3 times so that all 3 of us have the same skins/packs/maps, etc...

    :)
     
    SandmanLG, Sep 24, 2017
    #1
  2. Neerma
    Neerma Guest
    Better together

    You are probably right.

    Q:
    What's the Better Together Update redemption process for disc owners
    ?

    A: You’ll need to log into Xbox Live (no need for gold) and insert the disc. You can either wait for the prompt once the game starts or go to the Xbox Store, where you’ll will find the new version of the game. If you’ve either played five hours in the last
    12 months, or have bought DLC at any time, the new game should show up as free to download. If not, you can fulfill either of the conditions above before January 30th 2018 and then come back to the store to download. Please be prepared for a short wait, though
    - as it may take a few days to process all the redemption requests.

    So I'll just have to wait.
     
    Neerma, Sep 24, 2017
    #2
  3. Better together

    The last time I contacted them which makes 4 now I was told it takes 14 business days to show. I'm up to 17 business days and still nothing. Will be contacting them AGAIN tomorrow after work. This is total BS.
     
    FriendedSaturn9, Sep 24, 2017
    #3
  4. RDArmand
    RDArmand Guest

    Better Together, purchases and family accounts

    I would like to second this. I'm seeing the same thing between my account and my daughter's account. With the Xbox One Edition, content was shared. I'd really like that to be the case for the new "Minecraft" version. I really don't have any desire to buy
    content multiple times.
     
    RDArmand, Sep 24, 2017
    #4
  5. ArneAr81
    ArneAr81 Guest
    same here, i only had the chinese mythology mashup addon and purchased it again on my sons account (i still think it is a bug), now i still cannot use it under my son's account because the game give me a error that they can't process the order with the question
    if i have connection to the internet, i think because of parental policy's. I tried to tune them but it is still not working.

    Under my account everything is working fine.

    How do we fix this??
     
    ArneAr81, Sep 25, 2017
    #5
  6. SandmanLG
    SandmanLG Guest
    I see that today's update sadly didn't fix this issue.

    I've told my kids that I'm not buying anything in Minecraft, for either version, until this is fixed. Hopefully it will be fixed sooner than later.
     
    SandmanLG, Sep 26, 2017
    #6
  7. SandmanLG
    SandmanLG Guest
    SandmanLG, Sep 27, 2017
    #7
  8. SSX esd
    SSX esd Guest

    Better Together, purchases and family accounts

    I posted about this in the support section - also contacted live chat and they said this:

    "Eros T

    once the migration is complete your children will be able to see the skins again on their account.

    19:00

    Me

    you're saying they will be able to use my purchased skins/packs/dlc on their account on our home console on Minecraft Better Together?

    19:01

    Me

    definitely absolutely?

    19:01

    Eros T

    Yes. Your children will be able to see the contents again once the migration is complete. This is just because of the new engine."

    That was a week ago, still waiting. Like SandmanLG, I've had to tell my kids they can't have any Minecraft DLC, it's just not viable to repurchase the various packs for each account. I worked out it'd cost me over £100 just to restore the skins & textures
    from MCXB1.
     
    SSX esd, Oct 1, 2017
    #8
  9. Saruman27
    Saruman27 Guest
    My son and I have just started to play Minecraft again, and have noticed that I am able to access everything but he is not. He cant access all our old Skins.

    This may be connected but I started the Realms free trial so my lad and his mates can play, however he cannot add friends to the realm even though I gave him Operator rights.

    Cheers.
     
    Saruman27, Nov 2, 2018
    #9
  10. Saruman27 Win User

    Better Together, purchases and family accounts

    My son and I have just started to play Minecraft again, and have noticed that I am able to access everything but he is not. He cant access all our old Skins.

    This may be connected but I started the Realms free trial so my lad and his mates can play, however he cannot add friends to the realm even though I gave him Operator rights.

    Cheers.
  11. RDArmand Win User

    Better Together, purchases and family accounts

    I would like to second this. I'm seeing the same thing between my account and my daughter's account. With the Xbox One Edition, content was shared. I'd really like that to be the case for the new "Minecraft" version. I really don't have any desire to buy
    content multiple times.
  12. SSX esd Win User

    Better Together, purchases and family accounts

    I posted about this in the support section - also contacted live chat and they said this:

    "Eros T

    once the migration is complete your children will be able to see the skins again on their account.

    19:00

    Me

    you're saying they will be able to use my purchased skins/packs/dlc on their account on our home console on Minecraft Better Together?

    19:01

    Me

    definitely absolutely?

    19:01

    Eros T

    Yes. Your children will be able to see the contents again once the migration is complete. This is just because of the new engine."

    That was a week ago, still waiting. Like SandmanLG, I've had to tell my kids they can't have any Minecraft DLC, it's just not viable to repurchase the various packs for each account. I worked out it'd cost me over £100 just to restore the skins & textures
    from MCXB1.
  13. SandmanLG Win User

    Better Together, purchases and family accounts

  14. SandmanLG Win User

    Better Together, purchases and family accounts

    I see that today's update sadly didn't fix this issue.

    I've told my kids that I'm not buying anything in Minecraft, for either version, until this is fixed. Hopefully it will be fixed sooner than later.
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Better Together, purchases and family accounts

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