Betaald maar niets ontvangen [Translation - Paid but nothing received]

"ik heb gisteren een xbox live gift card gekocht van 30 euro via de microsoft store, na de betaling ontving ik echter het product niet en staat deze ook niet in mijn bestelgeschiedenis. Het geld is echter wel van mijn bankrekening gegaan. Ik heb de
betaalmethode SOFORT gebruikt. "

-----------

[Mod Translation - "I bought an Xbox Live gift card yesterday from 30 euros through the Microsoft store, but after the payment, I did not receive the product, nor does it in my order history. However, the money has gone from my bank account. I used
the payment method SOFORT. " ]

:)

 

cadeaukaart xbox betaald [ gift card xbox paid]

nog steeds niets mogen ontvangen helaas

Translation:[ Still can not receive anything unfortunately ]

 

Heb net forza horizon 4 gekocht maar geen code ontvangen hebben meer mensen hier last van [Mod Translation-Have just bought forza horizon 4 but no code received more people suffer from this]

Heb net forza horizon 4 gekocht

Geld is afgeschreven maar geen code ontvangen.. wat te doen?

[Mod Translation-Have just bought forza horizon 4

Money has been written off but no code has been received .. what to do?]

 

Hi Jason! So you see the order completed here?: Sign in to your Microsoft account

If yes, you should see your account balance here: Sign in to your Microsoft account

 

Hi Julian

No, it doesnt show up there. The only indication of the purchase is on my bank account.

 

Hi Jason,

Thanks for reaching out to us! If I'm understanding correctly, you purchased Microsoft store credit but it has not shown in your account. Please be sure that the account you made the purchase on is the exact same account that is associated with your profile
on the console. If this is the case and you have not received your gift card amount, then you must
contact Support for assistance.

I hope this helps a bit more! Please let us know the results.