besTV Xbox One

Hello!

Thanks for reaching out to us here on the forums with this situation. If this is an app you're having trouble uninstalling and you cant do it the traditional way you may want to try

How to reset your console to factory defaults on Xbox One. Also if the console is from China there is a good chance you should look at this article:

How to update your Microsoft account if you’re moving to a new country or region. Follow those steps and make sure your account and console are set to the region the console resides in.

Hope this helps

It's like my console is a Chinese console, because it only has one region and language. And it's like Microsoft log in has been disabled because it needs a BesTv account not Microsoft account.

BesTV who have partnered with Microsoft to release the Xbox One in China have said that games will be cheaper in China. "In fact the company executives said in the conference call that they would cost less than 300 RMB, which
means they'll be under $50."

Source

Thank you for the reply!

Unfortunately, I won't be going back to China in the near future... not only because of the virus spread, but because my company stopped all activities until this dire situation is resolved.

It seems I will just have to wait for the new one to be released and don't play anything till there =/.

I am only guessing at this - from the described behavior after the factory reset - I am assuming this check lives in the firmware/bios (chipset) - not in the OS which is loaded from the hard drive. If I were you I would try to take/send it back to China
and sell it there - then get one in Brazil. Sorry for not having any better news.

Best regards

Sassan