BESCHWERDE [translation-Complaint]

Discus and support BESCHWERDE [translation-Complaint] in XBoX Sales and Promo to solve the problem; Hallo , ich habe ein Film über mein XBOX ausgeliehen für 4,99 Euro ...leider spielt der Film ( Action Point ) der Ton nicht richtig , weil ich nur eine... Discussion in 'XBoX Sales and Promo' started by WillichWH, Feb 3, 2019.

  1. WillichWH
    WillichWH Guest

    BESCHWERDE [translation-Complaint]


    Hallo , ich habe ein Film über mein XBOX ausgeliehen für 4,99 Euro ...leider spielt der Film ( Action Point ) der Ton nicht richtig , weil ich nur eine einzige Tonspur höre ...habe alle 3 möglichkeiten für Ton ausprobiert ...und nichts ...

    dann melde mich zum Support um der Film zu stornieren oder das Geld zurückzuerstatten , musste aber lange suchen um etwas zu finden , dann ein Telefonnummer , ruf ich an und nach eine weile erfahre ich dass bei mir nicht mögllich ist dass zu verlangen weil
    ich ja einmal von einige Monaste auch es verlangt habe , wegen ein andere Film , es war Schneeman , die leider NUR auf französisch spielte , damals bekam ich recht und auch mein Geld...und jetzt nichts ....und an wem soll ich mich jetzt melden ???..wo ist
    der nächste Support Stufe ,Superviser ...???...sollte heute nochmal anrufen , und nach über 15 Minuten warten , das gleiche , kein Gelld , kein Erstattung...alles umsonst ....eigentlich war ich zufreiden mit Microsoft und Filme ausleihen , besser als in der
    Videothek , aber man muss sich nur einal in Jahr Beschwerden wenn man ein Problem hat...DANKE für nichts !!!

    Nie wieder Microsoft !!! vielleicht sollte wie mein Bruder auf Sony und sein e geräte umsteigen..

    ---------------------------------------------------------

    [Translation-HI, I borrowed a film about my XBOX for 4.99 euros ... unfortunately the movie (Action Point) doesn't play the sound properly because I only hear a single sound track ... tried all 3 possibilities for sound ... and nothing ...

    Then report to me for support to cancel the film or refund the money, but had to look for a long time to find something, then a phone number, I call and after a boredom I learn that with me it is not possible to demand that because I once have some
    monaste Also demanded it, because of another movie, it was Schneeman, who unfortunately played ONLY in French, back then I got right and also my money ... and now nothing ... and to whom should I report now???.. Where's the next support level, supervisor ...???..
    should call again today, and after more than 15 minutes wait, the same, no Gelld, no refund ... all for free ... actually I was free to borrow with Microsoft and movies, better than in the video store, but you only have to get complained once in a year if
    you have a P Roblem has ... THANK YOU for nothing!!!


    Never again Microsoft!!! Maybe like my brother should switch to Sony and his e devices ..

    :)
     
    WillichWH, Feb 3, 2019
    #1
  2. {Parity} Win User

    BESCHWERDE [translation-Complaint]

  3. XBF Brad A Win User

    BESCHWERDE [translation-Complaint]

    Hello Willi,

    Sorry for the issue with the refund. Unfortunately, you will not be able to fill out the refund request form. The form is for English based countries like USA and Canada. If the refund was denied due to previous refund, there is not much you will be able
    to do. Due to the previous refund is why it was denied. I will be locking this thread as there is nothing anyone on forums can do for this issue.

    Thanks,

    Brad
  4. XBF George L Win User

    Retouren Beschwerde [Edit - Translation] - Returns complaint

    Hello!

    Thanks for reaching out to us here on the forums with this situation. I understand you had an Xbox One Wireless Elite controller that was having trouble so you had to set up a repair or exchange for it is that correct. Security is very important to Microsoft
    and you will never be contacted by any Microsoft company unless requested or if services are being rendered. Account information is highly protected at every turn for you and every other Microsoft customer. Here's some helpful articles that could provide a
    bit more information.

    Troubleshoot your Xbox One wireless controller

    Microsoft account security information overview

    Hope this helps!
  5. XBF Diego M Win User

    Beschwerde zu Reparatur [Translation-Complaint to repair]

    Hi Markus,

    I'm sorry to hear about this issue regarding a controller service request.

    I suggest checking your emails for the service request or contact customer support again with your service request number to investigate what happened with the order.

    https://support.xbox.com/contact-us
  6. Julian_ Win User

    Beschwerde zu Reparatur [Translation-Complaint to repair]

    Hi Markus! Je nachdem an welchen Support-Mitarbeiter du gerätst, kann es leider schonmal vorkommen dass einer seinen Job nicht zu 100% richtig erfüllt. Kann mich Diegos Empfehlung daher nur anschließen, dass du es am besten nochmal probierst (höre immer
    mal wieder von Fällen wo Leute sagen dass sie nach 2-3 Versuchen irgendwann einen Mitarbeiter erreicht haben, der bereit war zu helfen - hier hilft es vielleicht auch den Wunsch zu äußern, an einen Vorgesetzten weitergeleitet zu werden).
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BESCHWERDE [translation-Complaint]

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