Being pretty much [scammed] by a misleading Microsoft Store advertisement. This NEEDS solved...

Discus and support Being pretty much [scammed] by a misleading Microsoft Store advertisement. This NEEDS solved... in XBoX Games and Apps to solve the problem; Well I can't believe I've had to result to typing on the forums because I'm in such a disgusted mood that my topic has come this far but I'm writing... Discussion in 'XBoX Games and Apps' started by Plawckz, Mar 1, 2020.

  1. Plawckz
    Plawckz Guest

    Being pretty much [scammed] by a misleading Microsoft Store advertisement. This NEEDS solved...


    Well I can't believe I've had to result to typing on the forums because I'm in such a disgusted mood that my topic has come this far but I'm writing about the terrible way "Minecraft Master Collection" and "Minecraft for Windows 10 Master Collection" errors
    on the Microsoft Store.

    Once upon a night, approx. 39 nights ago I was convinced to play with a buddy to have some nostalgic fun. We were about to play on Windows 10, boy did I not expect to end up here feeling so confused after realizing that I must have mistakenly forked over
    the $50 for the "for Windows 10" collection.

    This is where I just don't understand why everything is as so... This is the SAME game because advertisement for the SAME content in two BARELY different ways... I mean just look at this:

    Minecraft Master Collection:

    https://www.microsoft.com/en-us/p/m...tion/9pmtbb8xs937?activetab=pivot:overviewtab

    Minecraft for Windows 10 Master Collection:

    https://www.microsoft.com/en-us/p/m...tion/9pbpd1ftzlcv?activetab=pivot:overviewtab

    As you can see, there's even an "[Xbox logo] XBOX LIVE" above the Windows 10 collection as a huge misleading mistake:

    https://gyazo.com/ede6e7c6e4b35b20167cc91a10c6449d.jpg

    Pretty much the only different between these two is that the "Minecraft Master Collection" is advertised to offer cross platform play... And yet these are the same price?

    I also feel unfortunately inclined to adding that after checking properly I also did not receive 1,000 Minecoins for the in-game store. I have no doubts that I have properly checked the account.

    It is very, very, very, very upsetting to me that I've had to go through so much hassle to get ahold of a human about this. Then I get denied my submission for the idea of a refund or exchange after I've been so ready to help get it solved? Oh come on Microsoft....
    Over a game designed for the children's demographic. Please help my poor [mod removed] out, I can't believe this. I have recorded chat history with the online representative after clicking "Talk to an Agent" and he barely seemed to be able to comprehend this
    matter after I explained it in nearly a more concise way. This is so unfair, you guys need a better system of customer service.

    :)
     
    Plawckz, Mar 1, 2020
    #1
  2. Smwutches Win User

    Misleading Microsoft Store advertisement. This NEEDS solved...

    Unfortunately all you can do try resubmitting the refund request or reply to the email you received denying the refund to talk to the refund specialists, but since it is out of the 14 day return policy, there really isn't anything else to do.
  3. King Abiji Win User

    Misleading Microsoft Store advertisement. This NEEDS solved...

    One of the unintended consequences of a cross platform marketplace. Same reason I have two version of Minecraft as well!
  4. Plawckz Win User

    Misleading Microsoft Store advertisement. This NEEDS solved...

    I understand they actually are for different platforms and feel like an absolute fool for going full dyslexic on the "for Windows 10" part but I feel like this would be a more conditional refund and I have a widely confident feeling that this was under-looked
    by the associates who helped me upon getting this far.

    It’s been longer than our refund policy allows for digital game products. Thanks for understanding.

    I really just don't understand how this is still on the market when one can LITERALLY purchase Minecraft Master Collection and play the Windows 10 edition?? My friend and I were even in a realm with players who were on console.

    The Minecraft Master Collection:

    "Survive online with friends on console, mobile, and Windows 10, or share the adventure at home in split-screen multiplayer."

    I don't know what to try at this point, unfortunate.

    All I wanted to do was turn around thinking I indeed could move this party to the big screen.

    I'm sorry but I find this to be sooooo dumb.
  5. ItzAprilLol Win User

    Misleading Microsoft Store advertisement. This NEEDS solved...

    Hello! If you go to compare editions, you get more loot ( in game items) with the master and some unique items you cant with others. I am so sorry!
  6. Smwutches Win User

    Misleading Microsoft Store advertisement. This NEEDS solved...

    Sorry for the extra complaining here but I can't help but find it astronomically annoying to think that people have been buying the same Minecraft Master Collection and playing on either their console or PC, but people who spend the same
    amount of money can only play on Windows 10.
    Either version will only work on the One or on the PC. Neither will work on both. Minecraft is not a Play Anywhere title.
Thema:

Being pretty much [scammed] by a misleading Microsoft Store advertisement. This NEEDS solved...

Loading...
  1. Being pretty much [scammed] by a misleading Microsoft Store advertisement. This NEEDS solved... - Similar Threads - Being pretty much

  2. please help me with my account being stolen

    in XBoX Accessibility
    please help me with my account being stolen: Someone has my account and I need urgent help cause they are buying stuff with my card info and the Gmail is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** i have the card info...
  3. i cant play multiplayer even being above 18 and not a part of any family group in microsoft

    in XBoX Rewards & Social
    i cant play multiplayer even being above 18 and not a part of any family group in microsoft: hello, so i just bought minecraft and tried playing multiplayer on it, i still couldn't play it showed that, "multiplayer is disabled. please check you microsoft account" so i did even though i...
  4. issues with arrow keys being held when signing into microsoft accounts

    in XBoX Accessibility
    issues with arrow keys being held when signing into microsoft accounts: i keep getting this issue once i had moved over to windows 11, whenever i was signing in to a Microsoft account for things like Minecraft of Xbox accounts. the up arrow key always seems to be held...
  5. I do not have a personal account with Microsoft and I am being billed charges on my credit...

    in XBoX Accessibility
    I do not have a personal account with Microsoft and I am being billed charges on my credit...: Charges appear on my credit card and I don't know what they are for. How do I find out and srop them? Please define what Microsoft charges for? 9e0cbaea-56d2-4649-a364-eb7f85f2d794
  6. How do I fix my xbox series s display output being broken?

    in XBoX on Consoles
    How do I fix my xbox series s display output being broken?: My Xbox series s stopped being able to output any display that resembles what it is supposed to. It almost looks like static on the screen, but its not like any static I have seen before. I think...
  7. why am I being made to pay for something? I’ve already paid for on an old Xbox

    in XBoX Games and Apps
    why am I being made to pay for something? I’ve already paid for on an old Xbox: i just got the xbox series x and it is trying to have me pay for games that I have paid for on my previous Xbox on the same account. 0f31e949-434c-40b1-946e-e4107ae3c22d
  8. Why cant i change my phone number without being locked out of my account??

    in XBoX Accessibility
    Why cant i change my phone number without being locked out of my account??: I have a new phone number and dont have access to my old one and microsoft just locked me out of my account with no way to fix it and no way to get help. you guys might be the very worst tech...
  9. I cannot sign into my xbox to use it. My accounts email address is not being recognized as...

    in XBoX Accessibility
    I cannot sign into my xbox to use it. My accounts email address is not being recognized as...: I cannot sign into my xbox to use it. My accounts email address is not being recognized as being a current xbox account. af355d50-99b7-40cb-8a63-ce7ec93c83ab
  10. My xbox 1 keeps saying I need a controller for this game despite one being connected

    in XBoX Games and Apps
    My xbox 1 keeps saying I need a controller for this game despite one being connected: Title pretty much sums it up. It mostly happens playing fortnite but happens with other games as well. What's the fix? The controllers are connected while this pops up and it allows me to close...