being kicked off Xbox live

Every time I sign on to my live account and go to play a game it disconnects me from live and when i go to sign back in and try to go online it kicks me again but when I sign on live and already on the multiplier screen ( such as Call of Duty or Grand Theft
Auto 5) it will start to work. router works fine and never had a problem until now. Help would be greatly appreciated.

:)

 

Being Kicked off of Xbox live

Hey there Tenmina! I wanted to confirm if you were able to change your router to 2.4 instead of 5 Ghz. Please give that a go and let us know if it works out. If it continues not working with any wireless on your console, a repair may be required. You can
check into the specifics of that process on our "How to get your Xbox product repaired" page. Let us know, thanks!

 

Being Kicked off of Xbox live

I am thinking that the wifi card in the Xbox is defective. I haven't been kicked off since I put the wifi adapter into the USB port. I do have my wifi network set to private and the other settings are correct. I'm using the wifi now with this laptop to respond
to this thread so I don't think the issue is with the wifi or isp. I would use an Ethernet cable but the cord would run through the middle of the kitchen and family room which doesn't work when you have a two year old. She'll either trip over it or pick it
up and run with it ha ha.

 

Try clearing the console's cache and then restart the console to see if that helps the issue.

support.xbox.com/.../clear-system-cache