Being Charged For monthly gold when i bought 12 month?

Discus and support Being Charged For monthly gold when i bought 12 month? in XBoX on Consoles to solve the problem; As you can see here on my account, my only payment option connected to my account was a recurring 12 months xbox live contract Screenshot -... Discussion in 'XBoX on Consoles' started by Stusie boi, Mar 7, 2014.

  1. Stusie boi
    Stusie boi Guest

    Being Charged For monthly gold when i bought 12 month?


    As you can see here on my account, my only payment option connected to my account was a recurring 12 months xbox live contract

    Screenshot - 9ab179cec305543b51f6401f863f1599 - Gyazo

    however, I just checked my bank statement, and since september I have been charged £5.99 per month for xbox live. I never once agreed to start paying monthly, and I'm fairly sure I'm only about 7 or 8 months through my last 12 month subscription anyway.

    Also, I have only been on my xbox once as far as I can remember in the last 2 months (to play with my friends offline) and for some reason I also have a £3.76 MSFT* BILLING charge on my statement from 4 days ago?

    What are all these charges about? How can I get my money back?

    Any help would be much appreciated.

    Stu.

    :)
     
    Stusie boi, Mar 7, 2014
    #1
  2. Charges twice this month

    Hello,

    I was charged twice this month: 12/16 and 12/26 for the monthly subscription. Anyone know why?
     
    UnbuiltGolf12, Mar 7, 2014
    #2
  3. JmasReal
    JmasReal Guest
    Xbox Live Gold

    I saw a special offer when I logged onto my Xbox, 12 months of Live Gold for $39.99, when I bought it I was charged $59.99. I was told to post this here to get help.
     
    JmasReal, Mar 7, 2014
    #3
  4. onyxishere
    onyxishere Guest

    Being Charged For monthly gold when i bought 12 month?

    You can check Sign in to your Microsoft account to see what the charge was for as well as how much time you have on your membership.

    Recurring memberships are added when you purchase a Gold membership from the console. It states in the agreement that it will be charged on a monthly basis unless you turn the auto renewal off. If you had a monthly membership going before you added the
    12 month that will probably be why you are receiving the billing. Give support a call and they can help you sort it out.

    support.xbox.com/contact-us
     
    onyxishere, Mar 7, 2014
    #4
  5. onyxishere Win User

    Being Charged For monthly gold when i bought 12 month?

    You can check https://commerce.microsoft.com to see what the charge was for as well as how much time you have on your membership.

    Recurring memberships are added when you purchase a Gold membership from the console. It states in the agreement that it will be charged on a monthly basis unless you turn the auto renewal off. If you had a monthly membership going before you added the
    12 month that will probably be why you are receiving the billing. Give support a call and they can help you sort it out.

    support.xbox.com/contact-us
  6. Jamel Wright Win User

    upgrade from game pass core to "Console" or Ultimate

    When I tried to change to Ultimate, they said they would charge me monthly. I already bought a Core membership for 12 months, and i just wanted it converted to Ultimate
  7. Dburke1990 Win User

    Xbox Stealing My Money

    I was given a one month trial when I bough my xbox that automatically changed to a recurring one month membership. Last month I upgraded the monthly gold membership to a yearly one. Yet this month, Microsoft still charged my account the monthly fee on top
    of the yearly one. So I am now essentially being charged for two live accounts even though I only have one! The "contact us" tabs on the Microsoft website don't open to anything, neither does the live chat option. When I tried to cancel the monthly subscription,
    the screen said the only one I have is a yearly membership, even though they just charged me the monthly fee last week!!

    I live in Ireland, I can't find any other way of dealing with this issue from the Microsoft website.
  8. Diluted Dante Win User

    Charged for Live, but I'm still a free member.

    I suspect that Lollamia might have answered this. Looking at it, despite the purchase date being 15/04/2012, it appears that I wasn't actually charged until nearly a month later, on 12-05-2012. The previous charge to this was on 15-02-2012, which was the
    2 months for £2 offer, So when this ended, it rolled over to the normal monthly fee, but didn't appear to charge me until the end of the period.

    If this is right, it's a very odd way of doing things, but it doesn't seem like I'm being charged extra.
  9. torcedor Win User

    The scam that is game pass ultimate

    I have a related question. I had xbox hame pass ultimate but it recently expired and as there were no interesting games out, i reverted to Xbox live gold for 12 months. Now my question is

    If i again try and sign up for game pass ultimate how does it work. I have 12 months of gold, does i get it converted again to ultimate lime the initial offer or am I charged a monthly over and above the remaining months (as it says it will convert gold
    upto 36 months)
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Being Charged For monthly gold when i bought 12 month?

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