Been playing for a while now, and all of a sudden it won't let me play, only tells trial has ...

Guys not sure if someone can help me but I've been an abassador for a little while now and has all of a sudden started telling me a no longer hold permission to access my account ..... any help greatly appreciated

My profile. I bought the game as well. But as I said, it has been working fine for awhile, including the last update. Now all of a sudden it won't let my son's profile in the world.

Man I can tell you these people obviously don't care,I've been trying to find a way to contests my sanctions but the system won't let me and they don't have anything other than the ''System'' to communicate about the sanctions,the thing that disappoints
me is that quite a few people are having the same issue here and nothing is done or undone and we have no way to contest it even if the system says we can,it doesn't let us contest.... even less talk to somebody about it since there is no option for it or
support about that kind of issues,I've been with xbox since the first one came out and I never HAD any sanctions on any of my accounts before and now all of a sudden I get 3 in the same month on the SAME account,and no one is willing to help unless it's to
tell us to go to enforcement xbox where you cannot do a thing about it.

If anybody know how to do something about it or help me with this,then please help me.

You've been given all the info anyone here has. The only people (quite a few...?) who have an issue are those who can't or won't follow the rules while playing on Live. About 50 million people use live and 99.99% have no issue EVER. Play nice, win AND lose
gracefully and keep talk while playing multiplayer games with people you don't know, rated E and you'll never have an issue.

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello Ethan Daniel1,

Thank you for posting in Microsoft Community.



Based on your description, you are playing Spelunky in your previous Xbox 360 Slim console in full version and currently on different Xbox 360 console you are seeing trial version of the game. Let us check on this together and sort this out in timely manner.

Since this is related to trial version of the game Spelunky. We would like to know more details about your concern:

1. May we ask if you are having trial version with other game titles aside from Spelunky?
   
2. May we know if your Xbox live were signed in when playing Spelunky?
   
3. Can you see your game Spelunky in Xbox 360 game library?
   
4. Do you have this game Spelunky in disk or digital license?
   
5. Is your profile the one you used in Xbox 360 while playing Spelunky?
   

Just a good to know information there is an update of Xbox 360 Store here: The Xbox 360 Store is Ending Purchasing- Details inside - Microsoft Community.



We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator