Been Charged for ESO Plus twice

lx JMz xl · Jul 19, 2018

I received a message 10 days ago saying the date my ESO subscription payment date has changed which I am OK with so I got charged on 15 July 2018 for ESO Plus, then Today (20 July 2018) I noticed I was charged again.

Is this correct or have I paid subscription twice for the same month?

:)

iiPinkBunni · Jul 19, 2018

Eso plus

I have been charged for eso plus. It states in my subscriptions that I have eso plus that expires on 8/5/16.

When I log into my game my membership in eso plus is "Not Active".

I have contacted eso online, they said to contact xbox support.

I waited an hour for a call where xbox support then told me I have to "post my problem here" bc apparently I am a "preview customer". I'd what that means but I do know that u wasn't my *** subscription that I have been charged for.

GOODNU 5 · Jul 19, 2018

COD: AW Seasons Pass - Double billed?

How come I have been charged twice for COD:AW Season's Pass twice in the last month? Is this an error?

Wishcatcher · Jul 19, 2018

Hi,

You have to contact the helpdesk to get a refund (
https://support.xbox.com/contact-us )

Regards,

Skittles8705 · Jul 28, 2018

The same thing just happened to me today, i contacted support on their after hours chat, got the run around and then the manager literally quit the chat on me while i was trying to get my refund.. I've never been treated so POORLY by customer service people.
i'm tempted to contact any number i find and complain about the rudeness of the manager and for them not knowing what the hell they're doing. they tried to tell me i was charged on july 26th for JUNE's subs and that the extra eso plus charge on the 28th, today,
was for next month's...

ZNIPER ZA · Nov 2, 2018

You can log into your Microsoft account on the website and navigate to recent purchases and select to get help with the order or you can visit Contact Us | Xbox Support and
open an online support chat with the Xbox support team to request the refund. Please note purchases on the Xbox Store are final but you may qualify for a once-off refund.

Wishcatcher

Hi,

You have to contact the helpdesk to get a refund (
https://support.xbox.com/contact-us )

Regards,

ZNIPER ZA

You can log into your Microsoft account on the website and navigate to recent purchases and select to get help with the order or you can visit https://support.xbox.com/en-us/contact-us and
open an online support chat with the Xbox support team to request the refund. Please note purchases on the Xbox Store are final but you may qualify for a once-off refund.

Skittles8705

The same thing just happened to me today, i contacted support on their after hours chat, got the run around and then the manager literally quit the chat on me while i was trying to get my refund.. I've never been treated so POORLY by customer service people.
i'm tempted to contact any number i find and complain about the rudeness of the manager and for them not knowing what the hell they're doing. they tried to tell me i was charged on july 26th for JUNE's subs and that the extra eso plus charge on the 28th, today,
was for next month's...

gdlane21

I paid for a plus account today via the elder scrolls online website. Under billing it shows my order, but under memberships it shows nothing. I log in to the game to play, no eso plus. I am not sure what's going on. Will not let me play, but also does
not give me the option to cancel. Thinking about trying again through the xbox store, but don't want to be charged twice. Any advice?

Yanyannnn

Hello Hoodrich Trapa,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you have been charged twice for your purchase. Just a reminder, here on community we are not able to double check accounts and process a refund. No worries, I will be guiding you on how you can request for a refund.

To resolve this issue, you will need to contact the retailer or merchant where you made the purchase and request a refund for the duplicate charge. If you made the purchase through the Microsoft Store, you can contact Microsoft Support for assistance with the refund process. They will be able to guide you through the steps to get your refund.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped!

YanYannn
Microsoft Community Moderator

Been Charged for ESO Plus twice