Been billed for one month of membership, however ...

Discus and support Been billed for one month of membership, however ... in XBoX on Consoles to solve the problem; I can't play online. I have a confirmation email and my transaction via the Xbox page says I have been billed £5.99 for one month of gold and it... Discussion in 'XBoX on Consoles' started by FnaticMSI South, Dec 30, 2014.

  1. Been billed for one month of membership, however ...


    I can't play online. I have a confirmation email and my transaction via the Xbox page says I have been billed £5.99 for one month of gold and it expires on the 25th of January.

    Image:
    http://gyazo.com/80ce7a1fb2265e5cbafaf0c53c4f6edf


    So, my questions remains, if I have been debited why I can't I play on Xbox Live?

    :)
     
    FnaticMSI South, Dec 30, 2014
    #1
  2. ShadowHawk82
    ShadowHawk82 Guest
    Zune billed me

    hey

    i got billed for the use of zune, however i had cancelled my zune before the trail expired, i looked on the website and it said the way to not continue zune membership was to cancel auto renewal. so i did and a few months later i have been billed for it
    again, i have witness prove that i cancelled my zune and i would like a refund to my account.
     
    ShadowHawk82, Dec 30, 2014
    #2
  3. Methix33
    Methix33 Guest
    Xbox live subscription

    Hi,

    I recently figured out that I've had an xbox live membership subscription running for the past year. I have cancelled now after I was billed again for the next three months. However I do not want the membership anymore and I haven't been using it. I was
    wondering if I could get a refund? I would greatly appreciate any help!
     
    Methix33, Dec 30, 2014
    #3
  4. Been billed for one month of membership, however ...

    Phone support are the only ones that can help with billing issues.
     
    THEOWENKILLER, Dec 30, 2014
    #4
  5. THEOWENKILLER Win User

    Been billed for one month of membership, however ...

    Phone support are the only ones that can help with billing issues.
  6. Darth1337 Win User

    Auto renew turned off still getting charged

    If you had a renewing membership (of course), the billing date and renewal date are two separate things. Say your Gold membership renewed on the 15th of the month, but your account's billing date is the 5th of the month. If your Gold membership renews on
    10/15, then the charge for the 10/15-11/15 term of the membership will process on 11/5. Now, if you disabled autorenew prior to 11/5, then this charge is probably unexpected. However, it is a valid charge.
  7. CapnPhoton Win User

    Xbox One Christmas FAIL

    The add billing info has always been on the free trial. However, you should be able to remove the billing info after you sign up. In regard to using it after signing up for 12 months: There should have also been a terms of service that came up as you were
    creating the free trial. Within it, it should state something like: This promotional one time use card cannot be added to an existing Xbox Live gold membership.
  8. ngocphi Win User

    i want a refund

    generally one month memberships are not refunded that is between you and billing though so call them

    however the dashboard cannot turn off autorenewal only the website or by calling support can you do that

    as it is turned on everytime you purchase a plan or promotion
  9. smileskybird Win User

    12 YEAR TENURE DISAPPEARED on my profile!!!

    I've been with Xbox for only 4 years and have a GS of 8,187, that's roughly 2,046/year or 24,561 in 12 years. I think I'll reach 10,000 by early or mid next year maybe even earlier.

    The thing with Tenure is to always renew at least a few days BEFORE it expires, that way it'll keep growing. Microsoft charges very fairly and cheap, for Gold membership. If anyone doubts that, compare 12 months Gold membership to 12 months electricity bill
    or 12 months SKY TV bill or 12 months phone/internet bill. Gold membership is waaaaaaayyyyyyyyyyyyyy cheaper than you're average bills.
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Been billed for one month of membership, however ...

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