"Because of your past behavior, you can't send messages."

Socio-[xboxvenue] · Sep 20, 2017

This is the notice I receive when trying to send a message to someone on xbox.com. I was never made aware of anything I may have said or done to deserve this notification. How can I find out why I'm getting this message?

:)

knave-[xboxvenue] · Sep 20, 2017

"Because of your past behavior, you can't send messages."

I just recently had this happen to me as well. The reporting system on Xbox One is deeply flawed and Microsoft doesn't care.

CornerDeluxe · Sep 20, 2017

"Because of your past behavior, you can't send messages."

A couple of weeks ago, I bought an Xbox One. Unfortunately, I have not yet been able to send messages to my friends or anyone else. The popup on the Xbox redirects me to the generic "I can't send messages" webpage, which does not offer any solution to my
problem. The enforcement webpage gives me a perfect record. There is also a suggestion for the Microsoft Account webpage; "When you see the dialog that begins “Call us overprotective,” choose the option “I can’t verify my account.”". However, there is no such
dialog on that page.

The Xbox Live web interface gives me a popup saying "Because of your past behavior, you can't send messages.". Rather strange, because I haven't been able to send a single message since I bought the Xbox One.

What to do?

ngocphi · Sep 20, 2017

check your enforcement history at enforcement.xbox.com

Using another machinery like the pc to bypass a console suspension is against the rules

Miss Bijoux

Hey there -

For any information concerning Enforcement actions taken against your account, you'll want to head over to the
Xbox Live Enforcement site. We do not have any information on their behalf nor are we able to assist or speculate further.

Thanks for understanding.

Mister Beep

Hey Garth!

Nice Gamertag! If you do not see any current Enforcement Actions on that page, try each of the steps on our

'Why can't I send messages?' support page. Once you verify a phone number on the account, give your Xbox One console a quick power cycle by holding the power button and try again after you boot up.

Keep us posted!

NemoNautilus771

exact same. I can receive messages but I can't send any and it says the same thing.... what the heck? I just barely got 4 friends and only one messaged me my name but I can't reply because of "past behavior"? But I don't have any past behavior.....sooooo.....

Darkhawk Ninja

FormulaFall586,

So I assume the website you went to was enforcement.xbox.com ? If not, this is a website that logs all of your past and current suspensions/bans and can give you more information as well as a way to try to appeal the suspension. If the suspension is over
and the restrictions are still there, you can try deleting your profile, power cycling your console, and reloading your profile onto your Xbox. This will reset and reload the latest account settings to your console and clear out of date enforcement actions.

Let us know if you try this and if it helps or not!

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Hit Upvote if this Helps!

Mister Maka

Hey there Syth.

Have you had a chance to head over to Enforcement.xbox.com and check for any Enforcement actions made to your account? That would be your first step for any notifications of past behavior. Keep us in the loop

"Because of your past behavior, you can't send messages."