"Because of your past behavior you cannot play multiplayer games online"

Sorry, but no one here on the forums can address issues dealing with enforcement actions.

You will need to visit Xbox's enforcement page to find out any information about your current case.

Here are some links that might be useful for future reference.

Link 1:
https://enforcement.xbox.com

Link 2: https://enforcement.xbox.com/en-US/home/howto#sub-topic0-5

Link 3: http://support.xbox.com/en-US/xbox-one/xbox-live/enforcement-on-xbox-live

Link 4:
https://enforcement.xbox.com/Enforcement/ShowEnforcements


Link 5:
http://enforcement.xbox.com/home/staysafe#topic0

Link 6:
http://enforcement.xbox.com/home/howto#sub-topic0-6

I've been told the BOX is banned for 30 days!

So Microsoft can ban your Xbox at any time after paying thousands of dollars for hardware & software (all bought from MS shop NEW)

They officially will NOT give ANY reason for the actual ban other than sending you to a web page that basically tells you, you are a criminal.

There is no way of submitting a case review, because a BOX ban isn't listed on any accounts.

I'm told I'm lucky because it could of been a life ban.......

Simply WRONG Microsoft.

As I said I don't use the device, it's for the kids that come over once every 2 weeks! I dont care about a faulty device, BUT I will not be accused of being a criminal.

I have closed all my payment accounts, cancelled my Windows Phone upgrade and microsoft surface. Since I work in the industry, be sure I'll be recommending other products.

I've been with Micosoft since DOS 3, bye

Hey Myarose123! The console may be temporarily banned to prevent using a different account to circumvent the suspension. The offending account will be notified via Xbox Live message and email about their enforcement action, you can get full details by submitting
a case review here. We do no have access to Enforcement team actions here on the forums so we are not able to tell you why the ban was put in place, a case review should be able to. Thanks!

_______________________________________________________

Mister CiZl

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Well how do you submit a case? When I go to

Enforcement and Activity History is says "

Congratulations! You have a perfect record, Myarose123."

There is no case to review. I need a direct link to email someone, this just goes around in circles

I've even removed all accounts and this is the only one in the Xbox. As far as I know all accounts had a perfect record.

Can I have a link to submit a complaint without a Enforcement case, please.

Thanks

Microsoft Customer Advocacy and Exception Management Team TEL 1-866-425-9899 EXT 1144179 Monday - Friday 7am-230pm PST

Hey ! If a console is displaying that error, it has been banned. An email detailing the enforcement action as well as an Xbox Live message will be sent to the account that received the ban. We do not have access to Enforcement Team actions on the
forums. Thanks!

_______________________________________________________

Mister CiZl

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

As far as I can see there is no emails. I'm trying to understand why the whole box is banned, which mean its rubbish, I cant even sell it? Total madness. I'm the owner and hardly even play it, as I said the kids use it when here, maybe every 2nd week. For
what reason does a whole box get banned? Banning accounts for bad language or something I can understand, but the whole box??? And if so surely the owner, the one that registered and paid for it should be emailed?

What are the reasons a box gets banned?

I'll have to take this to consumer fairs and get money back.

Hey ! Make sure to check the email address for all of the accounts on the console for details of the enforcement action received. Thanks!

_______________________________________________________

Mister CiZl

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

There is no emails from all accounts (3x family) (1x friend). All accounts work on a friends Xbox ok. I've reset the Xbox (not removing games & apps, it would take a month to download everything if I have to delete all, network isn't
fast here), I still have the same issue. So is it a device issue? As far as banning goes, there is no reason this should of happened, no hacking, no microphone, no chatting in xbox. The device is only used when the kids are here on holidays, which is now.
So what is the issue?