Battlefield V trial player glitch

Hello Beep boop pop, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

If you are still having the same issue, it’s possible that the local save for the game has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.
First, delete the local save:
1. Press the Xbox button to open the guide and then select My games & apps > See all > Games.
2. Highlight the game title, and then press the Menu button on your controller.
3. Select Manage game and add-ons > Saved data.
4. Select Delete all to remove the local save of this game, then follow the prompts.
After you delete the local save, restart your Xbox:
1. Press and hold the Xbox button in the center of your controller.
2. Select Restart console, then follow the prompts.
After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to Xbox Live.
Try playing the game again to see if re-syncing with the cloud corrected the game problem.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Hello

Sorry for my English (I am french) but as I said I contact an online xbox assistant

On xbox.support.com:

Contact us > xbox one> games and app> my game don' start>view contact methods (grey case) >Tchat xbox (no forum).

If you have only the forum and you don't see the "Tchat xbox" try on android ( I didn t find it on my PC personnaly)

Then explain your problem to the Xbox assistant (who is online) and he will solve your problem.

(He change something on the account on which i install the trial version then he askee me to restart my xbox and it worked)

Hope I was clear and I helped you

I know some users had to uninstall the game. Then clear local saved games before installing the game again. Maybe that will work for you.

I finally found a solution with the help of an assistant on the online xbox chat

You should try too

What was the solution?

Olá, você primeiramente precisa desinstalar a versao que já esta na sua maquina depois você insira o disco e coloque p baixar o jogo...

creio que com isso deva resolver seu problema