bannissement [Translation-Ban]

Hi Mathieu,

Sorry for the issue you are having with a suspension. If the ban is longer than a day you can log into the
Enforcement siteand fill out a case review. Unfortunately, no one here on the forums, support agents, or chat agents can do anything
about suspensions. Only Enforcement can change, modify or get rid of a ban.



Hope this helps.



Thanks,

Brad

Hi Sam89loup!

Thanks for reaching out to us in the forums with this situation. You must go to through the
Enforcement websiteto
resolve this. If you were suspended for longer than a day you can also submit a case review from the same website. Side
note: Enforcement does not Post, Read, or Comment on Forums nor can support offer assistance.

If you run into a toxic player then Report, Block and Ignore the user, and do not engage them. (Enforcement
does not see anyone as Defending themselves, they look towards the Code of Conductonly.)

Since there is no further resolution and in an effort to minimize repetitive answers we will be locking this thread,
but if you have any further questions or concerns feel free to come back to the Xbox forum (Do not repost the same question or thread as that would violate the
Xbox Forum Guidelines).

Happy gaming,

Felix

Xbox forums support

Hey there,



Sorry to hear about that enforcement action. Looks like you took the correct approach to resolve this matter. For information about the ban, you would need to go to Enforcement website<https://enforcement.xbox.com/>.



Case Review Procedure

* Submit Case: You are about to submit a case for review. Please make sure to include any relevant information or facts before submitting.

* Under Review: Your case is currently under investigation by XBLPET.

* Need Info: XBLPET requires additional information from you. Please refer to the enforcement agent’s latest comment and submit additional details to continue the investigation. Note that not every case will require additional information
and/or discussion.

* Decision: The Case Review has completed. Please refer to the enforcement agent’s comments for additional information.

* Summary: The completed outcome of the Case Review, which you may refer to following the case’s closure.



You can check your Case Review status at any time by visiting your Enforcement History or Case Review History.



I hope this helps.



Thanks,

Brad

malheureusement un bannissement de console est permanent et ne peut être utiliser sur les services en ligne

[Translation-unfortunately a console ban is permanent and can only be used on online services]

Pour plus d'informations sur votre suspension, vous devez vous rendre l'adresse suivante: http://enforcement.xbox.com