Banned Xbox account (I need assistance on it)

Addy Shakes · Feb 13, 2017

Hi my name is Andrew and ive been playing xbox for over 5 years now and i recently got
banned for life. I was heart broken. I was banned for Harassment or threats. I was communication banned on Thursday of this week for two weeks so theirs probably nothing else i can do so i was just playing my game and it kicks me off and says
your account has been permanently suspended. I was in shock i shed a tear because ive had this account since i was 11 (Im 15 now) . I realized what i did was wrong. I have a bad habit of trash talking people and im in the wrong for this. I been real sad for
this event that accrued because i dont come from a very wealthy family and my mom is a single parent and it a lot of time building up my game library. I dont have the funds to buy all the new games like the most recent purchase was infinite warfare. Hopefully
THE xbox enforcement team can give me a second chance because of my idiotic mistakes. I know im in the wrong, if one of the enforcement employees are reading this i have alot of compassion for the xbox service. Hopefully you read my forum post im sorry for
what i said. When i send messages i will think before i send.

My Banned Gamertag: AndyShakes

My email associated with it:

Hopefully you see this Xbox Fan, Andrew

:)

AM3R1CAN SAVAGE · Feb 13, 2017

Playing games on console banned systems

I purchased a few games on this account. I have a console banned xbox also. I tried transferring the games onto the console banned system with my profile and it wont let me play the games. I need assistance.

ProneGalaxy218 · Feb 13, 2017

Account Deleted. I need assistance!

fadfgsdfgh

@_@.

This chat thing isn't exactly Speed Racer. ;-;

Can't I just like. Enter my gamertag... Then it tells me which email it's attached to... Then I can go to that email... Verify it's mine... And be good? Oh wait no I can't it's Microsoft.

@_@_@_@_@_@_@_@_@_@.

ngocphi · Feb 13, 2017

You will have to file a case review at Enforcement.xbox.com

Mister Beep · Oct 31, 2018

Hey there,

Thanks for posting! We're unable to assist with Enforcement related inquiries here on the Xbox Support forums. The primary
place for further information will be our Xbox Enforcement page while signed-in.

If you have any other Xbox Support questions, please feel free to post up a new thread.

ngocphi

You will have to file a case review at Enforcement.xbox.com

Mister Beep

Hey there,

Thanks for posting! We're unable to assist with Enforcement related inquiries here on the Xbox Support forums. The primary
place for further information will be our Xbox Enforcement page while signed-in.

If you have any other Xbox Support questions, please feel free to post up a new thread.

MB5656

hello prone galaxy (aka DemonNachJack,)

ok so you dont remember your account email?

plz go here: https://account.live.com/acsr

now then try to sign in after it's done

(also when I looked for your gamertag it did not show up.)

hope that helps

ProneGalaxy218

Well. Xbox Chat support. As long as I don't have to talk over a phone. I don't like talking to strangers. @_@. Thanks for the reply, I'll try contacting them. After I find how to do so, of course! And hopefully this will work.

Angelicris

Basically, when you log in you should be using the email address that is attached to your gamertag.

Entering the email address and verifying it using the email address registered on your gamertag is a security measure to prevent hackers from easily accessing your account.

It is a lengthy process, deleting a gamertag. So, based on my experience with other customers (while I was working as a chat support agent), the issue is most likely caused by the EXACT email used and the password. I had other customers who contacted us
because they didn't know that the email entered had a www.*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. LOL!

To make things easier for you, I would suggest you contact xbox chat support so they can personally check the correct email that is attached to your gamertag. They can do this by entering the exact gamertag in the system. But of course they need to validate
the account first. ^_-

Banned Xbox account (I need assistance on it)