Banned from making purchases

Hello,

I've just been given a 'Risk' purchasing ban. Apparently I purchased too much in too short a time span after a long break where I didn't buy much. I've been told by online support there's "no more support they can give me". So apparently I have to just accept
that my account I've had for 10+ years is now useless and I won't be able to purchase anything for me or my kids anymore? Once my Gold subscription runs out I guess I won't be able to access the hundreds of games I've purchased any more? How is that for treating
a loyal customer?! Online support has been useless. Anyone here who can help?

:)

 

my account has been banned from making purchases

Hellou my account has been banned from making purchases.Could you explain why? thank you

 

REJECTED FROM MAKING PURCHASE

earlier today i made the purchase of all the add-ons of magic 2013 as well as magic 2014 the game and the camo packs for BLACK OP 2, about 10 keys to fully unlock all the decks in magic 2014, left house came back to make purchase off market place for minecraft,
denied with error 80167611, tried logging onto my fiancee acount mind you this is here credit card and it wont even let me add it gives me the error 80072741, and we are both like what the heck the money is there more than enough but what the heck I've done
everything to chking addy, varifying amount on card, reseting my router, restoring to default and doing test xbox live connection, everything even did a clean system cache reset my router, checked my ports what possible reason would it come out error........
heck and i just renewed this acount for a year on the 5th and still no 200 ms point those arent even pending yet the 15th has come and gone, some one is slipping bad.....please help

 

The enforcement team doesn't uses the forums and we can't help you with suspension issues

To check your suspension or if eligible for a case review: https://enforcement.xbox.com

 

Thanks, but it's not an enforcement issue. Not been banned from playing, been banned from buying.

Everywhere I turn I'm being told, 'can't help'. Microsoft's Customer Service is terrible.

 

You can file to have your case reviewed by the enforcement team. That way they can hear your side of the story. If you are interested in doing this I will link a video below showing you how to file a case review.

How to file a Case review:

Hope this helps, Happy Gaming!!!

 

Thank you - it's NOT an account suspension issue. It's a purchasing ban.

 

Hi,

A risk purchasing ban can be issued if you buy numerous items in a short period of time or have suddenly bought something after a long break the system automatically locks your account to prevent fraud.

If you're sure this is the case then i would suggest contacting support again to get a second opinion as i know someone personally who had the same issue and after speaking with support was able to resolve the matter.

It may take a while as i believe they have to investigate the matter.

Contact Xbox Support here: Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support

Microsoft Support here: https://support.microsoft.com/en-au/contactus/

 

Thanks, done that already, been told several times nothing more can be done. Seems I'm all out of options. Pretty ridiculous that these decisions happen without discussion, without explanation. Absolutely terrible customer service. Thousands of pounds and
multiple consoles later it seems my time as an Xbox/Microsoft customer is coming to a close.

 

My issue is now solved. My advice to anyone who encounters this is not to give up - After working through 6 different support staff/tickets/phone calls I finally found one who seemed to know what to do. Janine R. solved my issue for me. She's awesome.