Banned from making purchases

Discus and support Banned from making purchases in XBoX Games and Apps to solve the problem; Hello, I've just been given a 'Risk' purchasing ban. Apparently I purchased too much in too short a time span after a long break where I didn't buy... Discussion in 'XBoX Games and Apps' started by matiancai74, Oct 5, 2017.

  1. matiancai74
    matiancai74 Guest

    Banned from making purchases


    Hello,

    I've just been given a 'Risk' purchasing ban. Apparently I purchased too much in too short a time span after a long break where I didn't buy much. I've been told by online support there's "no more support they can give me". So apparently I have to just accept
    that my account I've had for 10+ years is now useless and I won't be able to purchase anything for me or my kids anymore? Once my Gold subscription runs out I guess I won't be able to access the hundreds of games I've purchased any more? How is that for treating
    a loyal customer?! Online support has been useless. Anyone here who can help?

    :)
     
    matiancai74, Oct 5, 2017
    #1
  2. my account has been banned from making purchases

    Hellou my account has been banned from making purchases.Could you explain why? thank you
     
    ChristoferHolub, Oct 5, 2017
    #2
  3. REJECTED FROM MAKING PURCHASE

    earlier today i made the purchase of all the add-ons of magic 2013 as well as magic 2014 the game and the camo packs for BLACK OP 2, about 10 keys to fully unlock all the decks in magic 2014, left house came back to make purchase off market place for minecraft,
    denied with error 80167611, tried logging onto my fiancee acount mind you this is here credit card and it wont even let me add it gives me the error 80072741, and we are both like what the heck the money is there more than enough but what the heck I've done
    everything to chking addy, varifying amount on card, reseting my router, restoring to default and doing test xbox live connection, everything even did a clean system cache reset my router, checked my ports what possible reason would it come out error........
    heck and i just renewed this acount for a year on the 5th and still no 200 ms point those arent even pending yet the 15th has come and gone, some one is slipping bad.....please help
     
    Subject Silence, Oct 5, 2017
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    Banned from making purchases

    The enforcement team doesn't uses the forums and we can't help you with suspension issues

    To check your suspension or if eligible for a case review: https://enforcement.xbox.com
     
    M3tal Daz3, Oct 5, 2017
    #4
  5. matiancai74
    matiancai74 Guest
    Thanks, but it's not an enforcement issue. Not been banned from playing, been banned from buying.

    Everywhere I turn I'm being told, 'can't help'. Microsoft's Customer Service is terrible.
     
    matiancai74, Oct 5, 2017
    #5
  6. You can file to have your case reviewed by the enforcement team. That way they can hear your side of the story. If you are interested in doing this I will link a video below showing you how to file a case review.

    How to file a Case review:

    Hope this helps, Happy Gaming!!!
     
    Castellus Zemi, Oct 5, 2017
    #6
  7. matiancai74
    matiancai74 Guest
    Thank you - it's NOT an account suspension issue. It's a purchasing ban.
     
    matiancai74, Oct 5, 2017
    #7
  8. Banned from making purchases

    Hi,

    A risk purchasing ban can be issued if you buy numerous items in a short period of time or have suddenly bought something after a long break the system automatically locks your account to prevent fraud.

    If you're sure this is the case then i would suggest contacting support again to get a second opinion as i know someone personally who had the same issue and after speaking with support was able to resolve the matter.

    It may take a while as i believe they have to investigate the matter.

    Contact Xbox Support here: Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support

    Microsoft Support here: https://support.microsoft.com/en-au/contactus/
     
    Sir Papi Puppy, Oct 5, 2017
    #8
  9. matiancai74
    matiancai74 Guest
    Thanks, done that already, been told several times nothing more can be done. Seems I'm all out of options. Pretty ridiculous that these decisions happen without discussion, without explanation. Absolutely terrible customer service. Thousands of pounds and
    multiple consoles later it seems my time as an Xbox/Microsoft customer is coming to a close.
     
    matiancai74, Oct 5, 2017
    #9
  10. matiancai74
    matiancai74 Guest
    My issue is now solved. My advice to anyone who encounters this is not to give up - After working through 6 different support staff/tickets/phone calls I finally found one who seemed to know what to do. Janine R. solved my issue for me. She's awesome.
     
    matiancai74, Nov 2, 2018
    #10
  11. Sir Papi Puppy Win User

    Banned from making purchases

    Hi,

    A risk purchasing ban can be issued if you buy numerous items in a short period of time or have suddenly bought something after a long break the system automatically locks your account to prevent fraud.

    If you're sure this is the case then i would suggest contacting support again to get a second opinion as i know someone personally who had the same issue and after speaking with support was able to resolve the matter.

    It may take a while as i believe they have to investigate the matter.

    Contact Xbox Support here: https://support.xbox.com/en-us

    Microsoft Support here: https://support.microsoft.com/en-au/contactus/
  12. matiancai74 Win User

    Banned from making purchases

    The enforcement team doesn't uses the forums and we can't help you with suspension issues

    To check your suspension or if eligible for a case review:
    https://enforcement.xbox.com
    Thanks, but it's not an enforcement issue. Not been banned from playing, been banned from buying.

    Everywhere I turn I'm being told, 'can't help'. Microsoft's Customer Service is terrible.
  13. M3tal Daz3 Win User

    Banned from making purchases

    The enforcement team doesn't uses the forums and we can't help you with suspension issues

    To check your suspension or if eligible for a case review: https://enforcement.xbox.com
  14. matiancai74 Win User

    Banned from making purchases

    Hi,

    A risk purchasing ban can be issued if you buy numerous items in a short period of time or have suddenly bought something after a long break the system automatically locks your account to prevent fraud.

    If you're sure this is the case then i would suggest contacting support again to get a second opinion as i know someone personally who had the same issue and after speaking with support was able to resolve the matter.

    It may take a while as i believe they have to investigate the matter.

    Contact Xbox Support here: https://support.xbox.com/en-us

    Microsoft Support here: https://support.microsoft.com/en-au/contactus/

    Thanks, done that already, been told several times nothing more can be done. Seems I'm all out of options. Pretty ridiculous that these decisions happen without discussion, without explanation. Absolutely terrible customer service. Thousands of pounds and
    multiple consoles later it seems my time as an Xbox/Microsoft customer is coming to a close.
    My issue is now solved. My advice to anyone who encounters this is not to give up - After working through 6 different support staff/tickets/phone calls I finally found one who seemed to know what to do. Janine R. solved my issue for me. She's awesome.
  15. Castellus Zemi Win User

    Banned from making purchases

    You can file to have your case reviewed by the enforcement team. That way they can hear your side of the story. If you are interested in doing this I will link a video below showing you how to file a case review.

    How to file a Case review: https://www.youtube.com/watch?v=yw9TS59yUDQ&t=13s?

    Hope this helps, Happy Gaming!!!
Thema:

Banned from making purchases

Loading...
  1. Banned from making purchases - Similar Threads - Banned making purchases

  2. I just got banned for making too many group posts and I don’t understand why?

    in XBoX on Windows
    I just got banned for making too many group posts and I don’t understand why?: I was on Xbox with some buddies and we needed teammates for the game we were playing so I was told to make group posts and all it said was “ranked copper”. I don’t see anything wrong with that and...
  3. Why are people getting banned from making group post that are aren't breaking terms of service

    in XBoX Accessibility
    Why are people getting banned from making group post that are aren't breaking terms of service: I make dnd group post And I get baned Dnd meaning dungeons and dragons I was not charging money just wanted to play dnd because there is a whole dnd group post tag and I get banned...
  4. I was banned for making a looking for group post that said "Standard"

    in XBoX Accessibility
    I was banned for making a looking for group post that said "Standard": I was banned for making posts that said "Standard (Croissant emoji)". I can't appeal the ban on xbox enforcement. Am i supposed to just take it? What the hell do I do. Standard is the name of the...
  5. I got a permanent ship renaming ban. Can I make a new Microsoft account and get round it?

    in XBoX Games and Apps
    I got a permanent ship renaming ban. Can I make a new Microsoft account and get round it?: This is purely hypothetical, to test a theory here. I bought Sea of Thieves on PS5, linked my Microsoft account to the game and 3 weeks later, got a permanent ship renaming ban for "toxic ship...
  6. Why did I get banned for making a group post on gta literally all I said was who has cars I...

    in XBoX Accessibility
    Why did I get banned for making a group post on gta literally all I said was who has cars I...: Why did I get banned for making a group post on gta literally all I said was who has cars I can buy this is stupid acd74868-5a2e-48e7-9a2f-597238638459
  7. HOW DO I KEEP GETTING BANNED FOR MAKING A GTA POST FOR PLAYLIST...THE SAME POST I USED FOR...

    in XBoX Accessibility
    HOW DO I KEEP GETTING BANNED FOR MAKING A GTA POST FOR PLAYLIST...THE SAME POST I USED FOR...: This is my 4th ban for no reason and the support on this issue is not good at all. I wonder does Playstation go through this 05e09184-7e0b-41f2-aece-ec4d867bd274
  8. Can xbox make it to where you have a warning before being banned or suspended???

    in XBoX on Consoles
    Can xbox make it to where you have a warning before being banned or suspended???: I got banned for saying a cuss word after being told if I did something again there would be problems and over 20 invites constantly over the course of 5 mins. 7f0e3169-635f-4ce9-9e07-faea5e064f42
  9. No appeal button, XBOX ban.. how does this make sense?

    in XBoX on Windows
    No appeal button, XBOX ban.. how does this make sense?: please help someone, there is no appeal button, no option anywhere. no contact email or phone number. I have been suspended for 48 hours for posting this in LFG "FLASH SALE, Maps 25©aps each,...
  10. I AM BANNED FOR MAKING A CHAT ON GROUP CHAT PLZ SEE FORUMS MODS I WANT TO PLAY WITH MY TEAMATES

    in XBoX on Windows
    I AM BANNED FOR MAKING A CHAT ON GROUP CHAT PLZ SEE FORUMS MODS I WANT TO PLAY WITH MY TEAMATES: I am banned for making a group post about my channel there was nothing offensive just my channel for xbox and twitch i tried to play with my brother but i couldent friend him also im banned from...