Banned forever

Your friend would have been banned because he did something to violate the code of conduct, not because of you. He would need to go to http://enforcement.xbox.com for information
on his ban and to see about submitting a case review.

Your friend only got a permanent suspension for severe or repeated breaches of the code of conduct. Not because you reported him.

Your friend can appeal the enforcement action on his account but a permanent suspension is only issued in the most severe circumstance and have solid evidence against them

Hi Fred,

Thanks for reaching out to us in forums for this issue. In relation to your friend being banned, the awesome Ambassadors are correct in that any ban/suspension would be based on past behavior and this is especially true of permanent bans since its a culmination
of all past behavior.

Unfortunately, you will not be able to reach the enforcement team here on the forums. I recommend visiting our Enforcement website for all info regarding Bans/Suspensions.



You can find steps for submitting a case review here: https://enforcement.xbox.com



To see how to submit a case review, please check out the following link:

Case Review & How to Submit for One



I hope this helps.

You can try and appeal via
Enforcement but perma-bans are very difficult to revert as each person is responsible for every ANY and ALL activity on their accounts.

I would say return it. Once a console is banned it is banned forever.