Banned for unknown reason and can't apply for case review.

Discus and support Banned for unknown reason and can't apply for case review. in XBoX on Consoles to solve the problem; my account has been banned as of today for 2 weeks. I have no idea as to what has been done to action a ban. I can't apply for a case review although I... Discussion in 'XBoX on Consoles' started by Watson C 14, Jan 18, 2017.

  1. Watson C 14
    Watson C 14 Guest

    Banned for unknown reason and can't apply for case review.


    my account has been banned as of today for 2 weeks. I have no idea as to what has been done to action a ban. I can't apply for a case review although I was told from a chat advisor that I can have my account sorted from an enforcement team which I can't
    even contact. I am annoyed as I speak with family and friends from around the world. It's an Xbox used by my family. I pay a subscription to Xbox to use a service which has been suspended and I can guarantee Xbox wont reduce a payment etc. It has prevented
    me playing games now which I paid for. I would like answer please

    :)
     
    Watson C 14, Jan 18, 2017
    #1
  2. Miss Bijoux
    Miss Bijoux Guest
    Can't apply for case review

    Hey there -

    If you recently received an Xbox Live Enforcement action on your account regarding Game DVR content, you would have received an email on your Microsoft account attached to your Gamertag.

    We don't have any further information to share on their behalf. If you run into any other support related issues, feel free to post up a new thread.

    --------------------------------------

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines
    and if you're a member of the Xbox Insider Program, check out the
    Xbox Insider Program Forums for help with Insider Program troubleshooting.
     
    Miss Bijoux, Jan 18, 2017
    #2
  3. M3tal Daz3
    M3tal Daz3 Guest
    Can't apply for case review

    You can't file for a case review regarding a suspension that was decided 12 months before.

    For more info: Xbox Enforcement | How Do I
     
    M3tal Daz3, Jan 18, 2017
    #3
  4. Daft Badger
    Daft Badger Guest

    Banned for unknown reason and can't apply for case review.

    The enforcement team do not use the forums so no one here can tell you why you were banned.

    An email would of been sent to the address linked to your account telling you why or you can log onto the enforcement site to find out.

    Filing a case review is the only way to contact the enforcement team
    http://enforcement.xbox.com/Home/HowTo#sub-topic0-6

    You pay for a service but you also agree to abide by the ToU/CoC while using that service & you agree that that service will be suspended if you are caught breaking the rules.
     
    Daft Badger, Jan 18, 2017
    #4
  5. Daft Badger Win User

    Banned for unknown reason and can't apply for case review.

    The enforcement team do not use the forums so no one here can tell you why you were banned.

    An email would of been sent to the address linked to your account telling you why or you can log onto the enforcement site to find out.

    Filing a case review is the only way to contact the enforcement team
    http://enforcement.xbox.com/Home/HowTo#sub-topic0-6

    You pay for a service but you also agree to abide by the ToU/CoC while using that service & you agree that that service will be suspended if you are caught breaking the rules.
  6. denis97g Win User

    Suspension

    reports are checked, so your ban has a reason. you can try to apply for a case review on enforcement.xbox.com
  7. denis97g Win User

    Enforcement team

    every report is checked,so there is a reason if you got banned. you need to go to enforcement.xbox.com and apply for a case review.
  8. slycam47 Win User

    Can't apply for a Case Review

    Wow okay, that's interesting about a year ago I was playing with a random guy that kept bragging about his underage stash in game chat (Whether or not he was lying & trolling, I am unsure) and I messaged him to stop telling me about it and that he was
    sick and needed help. I reported him never got an update, then within a few days I got a ban for sending that message to that guy. Even though in that message I stated that he is the one talking about it. That message was much clearer then this current one
    since it stated what he had and what he was doing. That's why I assumed it was an algorithm since the key words in that message I used were "child porn" and "your sick and need help". Is there anyway to contact the enforcement team to ask them to update or
    double check their current investigation guidelines/techniques for future cases?
  9. Miss Bijoux Win User

    Can't apply for case review

    Hey there -

    If you recently received an Xbox Live Enforcement action on your account regarding Game DVR content, you would have received an email on your Microsoft account attached to your Gamertag.

    We don't have any further information to share on their behalf. If you run into any other support related issues, feel free to post up a new thread.

    --------------------------------------

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines
    and if you're a member of the Xbox Insider Program, check out the
    Xbox Insider Program Forums for help with Insider Program troubleshooting.
Thema:

Banned for unknown reason and can't apply for case review.

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