Banned for something I didn’t do

Hi there,

Unfortunately no one in the forums, nor support will be able to answer any specific enforcement questions. Only a Safety Team member can respond, and they do not use the forums. They are only contactable through the case review process. If you are able to submit a case review, I would recommend doing so.

From the enforcement page:

"As the owner of the account you are ultimately responsible for how the account is used, both good and bad. When we issue a suspension, it’s not necessarily because you committed a violation, but because the account was used to commit a violation.
Even if you weren’t home or holding the controller when the activity occurred, if a particular Gamertag was used to harass other players or cheated in a game we have to hold it accountable"

That clearly states the responsibility of the account's owner. That being said the enforcement team doesn't uses the forums and we can't help you with suspension issues

To check your suspension or if eligible for a case review:
https://enforcement.xbox.com

The enforcement team isn't active on the forums so they won't help you here .

hello, you can see if you are eligible for a case review on
enforcement.xbox.com

Unfortunately Xbox Support, the moderators here and us Ambassadors are unable to change or comment on the enforcement action taken on your account. You will need to contact Xbox Enforcement by requesting a case review on the their website below. All information
regarding suspensions can also be found there.

Policy & Enforcement