Banned for a week

i have a. Problem

Im banned because I let my brother play on my account and he insulted a player who called him a noob and abusing him in game

:)

 

Banned for a week.

Hello Chaser

The only options available regarding Xbox Live Policy Enforcement Actions will be found at
Xbox Policy Enforcement if you were unable to submit a Case Review you can try again. This is not an Enforcement forum so please take a look at the Code of Conduct to know what types
of things to look out for and avoid to prevent this from happening again.
Microsoft’s Code of Conduct Explained for Xbox Live Customers

Thanks for reaching out

 

Banned for a week.

So, I was communication banned for 24 hours at first for NO REASON. Literally. I did not curse at anyone, or threaten anyone or anything. Then, I did accidentally write curse word, but I wasn't attacking anyone. I wrote, "I was just
(Mod Removed-Profanity)". Yes, I let a curse word slip, but to get a week communication ban for one offense? Again, I previously had not done ANYTHING to anyone to get the first 24 ban... which BTW, even though it's just a communication ban,
it bans me from lobbies with text chat, which is ALL NHL 19 lobbies. So I can't even play the game I mostly play.

Then, to top it off, I was trying to submit a review claim and I had to answer a bunch of questions, some of which, I had know idea what the question was about. Like, the final question that banned me from submitting a claim for 24 hours... something like
"Is it okay to make a purple avatar". I answered yes and it told that was wrong because you can't hack the system... Like... what? I don't anything about creating a purple avatar and why it wouldn't be allowed.

Can't get any help with customer service and can't reach anyone in enforcement because of the failed questions that I didn't know anything about. Can someone please help? Because I didn't do anything in my "first offense" and this has completely blocked
me from playing my favorite game at all.

 

You can try submitting a case review at http;//enforcement.xbox.com but you are responsible for your account at all times.

 

Since your ban is for a week, you might not receive any type of case review because of the short time span, thankfully the good news is it is just a week. My suggestion would be to put some security measures on your account if possible to keep your brother
or others from doing stuff that will end up getting you reported and disciplined.

 

for all bans or suspensions yoy need to contqct the xbox enforcement team at enforcement.xbox.com

 

Hello.

Usually all bans are final unless your ban expires or its been reviewed by staff.

To get it reviewed by staff, please visit:

Web Server's Default Page

They will most likely tell you that its your fault for letting your brother use it, but its always worth a shot.