Banned and no history,email or message

Ive spoke to a microsoft employee but i have not been able to resolve the issue. The issue is that everytime i try to do something online releated eg message invite and play online a message pops up on my screen saying "because of your past behaviour,you
are unable to send messages." Etc. But i havent got any email from microsoft or message on my xbox and ive also checked my inforcment history. Is there anyway this problem can be resolved because i dont have the money for a new xbox. If you can fix it my xbox
serial number is: [Mod Removed]

:)

 

Reason For My Xbox One Ban

haven't gotten any message,email or recent enforcement history on why im banned and i can see my xbox one is banned when i log onto it saying this console has been banned from live and it says its permanent also talking to 5+ staff members from support saying
they can see the console has been banned on the 31 august

 

Enforcement, communications ban to multiplayer ban?

I received a communications suspension on 8/19 for sending a message to the wrong person, my bad. Was sent an email and xb1 message the next day stating the offense. So last weekend I'm still not able to communicate, and all of a sudden I can't matchmake
on any of my games? Internet is connected, multiplayer tests good and all live apps work. No email or xb1 message perma banned? For what, being the greatest sniper in the history of XBox?

 

If your enforcement history does not list anything try the following
solution.